Account Manager

JetCat Defense; Holland (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

JetCat Defense is seeking an Account Manager to serve as the primary liaison between the company and its key clients, focusing on large and national accounts. You will align client needs with production and service capabilities to drive retention and growth.

The role requires a Bachelor's in Business or related field, 3+ years in account management or sales in aerospace/defense, and travel as needed for client meetings.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum 3 years in account management, program management, or sales in defense-related industries.
• Proven track record of growing large/key accounts with measurable sales results.

Responsibilities

• Manage and grow a portfolio of large and key accounts regionally and nationally.
• Develop and execute strategic account plans to maximize revenue and retention.
• Identify and pursue new business opportunities within existing and prospective accounts.
• Coordinate with inside sales, production, and customer service to ensure order fulfillment.
• Monitor market trends and competitor activity to inform growth strategies.
• Prepare presentations, proposals, and sales reports for clients and senior management.
• Resolve client issues promptly to maintain high customer satisfaction.

Skills

Communication

Negotiation

Interpersonal skills

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Sales analytics tools

Job description

The Account Manager will serve as the primary liaison between JetCat Defense and its key clients, ensuring the delivery of exceptional service and fostering long-term business relationships. This role focuses on managing large and national accounts, driving account development, and identifying new business opportunities to support company growth. The Account Manager will collaborate closely with sales, production, and customer service teams to align client needs with company capabilities. Success in this position is measured by the ability to retain and expand customer accounts. Ultimately, the role is critical in maintaining the company’s competitive position within the defense industry by delivering tailored solutions and superior client satisfaction.

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 3 years experience in account management, program management, or sales within the aerospace, automotive, or defense industry.
• Proven track record managing large and key accounts with measurable sales growth.
• Strong understanding of inside sales processes and customer account management.
• Excellent communication, negotiation, and interpersonal skills.

Preferred Qualifications:

• PMP Certification
• Familiarity with CRM software and sales analytics tools.
• Demonstrated success in managing programs and expanding customer accounts.
• Advanced degree or professional certification in sales or account management.
• Ability to travel as needed to meet with clients and attend industry events.

Responsibilities:

• Manage and grow a portfolio of large and key accounts across regional and national levels.
• Develop and execute strategic account plans to maximize revenue and customer retention.
• Identify and pursue new business development opportunities within existing and prospective accounts.
• Coordinate with internal teams including inside sales, production, and customer service to ensure timely and accurate order fulfillment.
• Monitor market trends and competitor activities to provide insights and recommendations for account growth.
• Prepare and deliver presentations, proposals, and sales reports to clients and senior management.
• Resolve client issues promptly and effectively to maintain high levels of customer satisfaction.