Account Manager

Everlywell; Hoffman Estates (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Everlywell is seeking an Account Manager to manage and scale enterprise accounts, overseeing relationships and performance to drive revenue growth and client satisfaction.

In this client-facing role, you will collaborate with cross-functional teams, deliver business reviews, forecast pipelines, and ensure projects stay on time and within scope. The ideal candidate has 3–5 years in healthcare account management and proficiency with Salesforce and Tableau.

Qualifications

• 3-5 years of account management in healthcare required.
• Experience with health plans and payer quality programs.
• Knowledge of HEDIS, Medicare Star Ratings, CMS quality programs.
• Bachelor’s Degree required.
• Track record of growing a book of business across multiple accounts.
• Analytical, strategic thinker, data-driven and problem solver.

Responsibilities

• Serve as main client-facing representative for enterprise accounts.
• Build trust and nurture strategic client relationships.
• Coordinate with project management to deliver on time and on budget with a superior customer experience.
• Escalate issues with internal stakeholders and develop mitigation plans.
• Collaborate with cross-functional teams to optimize programs.
• Identify metrics and deliver performance reports within SLAs.
• Lead business reviews and forecast monthly client pipeline.
• Prepare long-term and short-term account plans mapping priorities to value proposition.
• Present account updates to leadership as needed.

Skills

Cross-functional teams

Health plans experience

HEDIS knowledge

CMS programs knowledge

Data-driven

AI understanding

Communication skills

Executive presence

Relationship management

Salesforce familiarity

Education

Bachelor's degree

Tools

Salesforce

Tableau

Job description

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.

Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.

We are hiring an Account Manager to manage & scale accounts by fully overseeing these relationships and their performance. In this exciting client-facing role, you’ll wear multiple hats to drive revenue growth, operational excellence and provide stellar customer service. The Account Manager should be able to juggle multiple responsibilities amongst your clients, many of those roles defined below.

Responsibilities:

• Serve as main client-facing representative for enterprise accounts
• Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients
• Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience
• Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans
• Collaborate with cross-functional teams to optimize all programs deployed for accounts
• Engage clients in identifying key metrics and deliver performance reports within SLAs
• Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline
• Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition
• Present account updates to Everly Health Solutions leadership team as needed

Who You Are:

• 3-5 years of account management experience in the healthcare industry required
• Experience working with health plans and payer quality programs
• Knowledge of HEDIS, Medicare Advantage Star Ratings, CMS quality programs, and care-gap closure initiatives
• Bachelor’s Degree required - business or science related field preferred
• Track record of successfully owning growing a book of business across multiple accounts
• Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions

Skills & Abilities Required:

• Proven ability to work with cross functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines
• Experience working with health plans and payer quality programs
• Knowledge of HEDIS, Medicare Advantage Star Ratings, CMS quality programs, and care-gap closure initiatives
• Results-focused and self-motivated, with a flexible and entrepreneurial mind-set
• Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate and exploit new business opportunities
• Ability to leverage and use AI with fluency and understanding
• Excellent interpersonal and communication skills are essential (written and verbal)
• Strong executive presence, communication (verbal and written) and presentation development skills/
• Ability to thrive under pressure and manage multiple priorities simultaneously
• Potential to work both independently and as part of a team
• Proven ability to develop and sustain strong relationships both inside and outside the organization
• Exercises good judgment and diplomacy with both clients and internal teams
• Prior experience in a fast-paced and evolving atmosphere a plus
• Familiar with Salesforce and Tableau a plus

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.