Account Manager

City Wide Facility Solutions; Hauppauge (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits including medical and dental

401k

Paid time for charity support

Professional development opportunities

Job summary

A leading facility management company is seeking an experienced operations manager to oversee client accounts and ensure satisfaction. Applicants should have a minimum of 3 years of relevant experience and demonstrate strong communication and problem-solving skills. The role involves customizing service strategies, negotiating contracts, and conducting site inspections. This position offers a competitive salary, benefits, and a supportive culture focused on professional growth. Candidates must reside in or near Suffolk County NY.

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Detail-oriented, proactive, confident in building relationships.
• Clear verbal and written communication with clients and teams.
• Reliable transportation for on-site visits.

Responsibilities

• Manage multiple client accounts, ensuring satisfaction.
• Customize service strategies to exceed expectations.
• Negotiate service agreements and pricing.
• Oversee contractor relationships for compliance and quality.
• Conduct site walkthroughs to maintain standards.
• Partner with management to enhance service delivery.
• Track service activities and client feedback.

Skills

Facility management experience

Customer relationship management

Proficiency in Microsoft Office

Communication skills

Proactive problem-solving

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM technology

Job description

Are you ready to take ownership of client partnerships and drive performance in facility management?

What You’ll Do:

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add‑on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide:

• Competitive salary, benefits, and growth potential.
• Dynamic, supportive team culture focused on excellence and client impact.
• Opportunities for advancement and professional development.
• Make a real difference for clients, contractors, and your career.

Ready to drive performance and make an impact? Apply now!

You’ll Succeed Here If:

• You have 3+ years’ experience in facility management, operations, or building services.
• You’re detail‑oriented, proactive, and confident in building relationships.
• You communicate clearly—verbally and in writing—with clients and teams.
• Expert in Microsoft Office and comfortable with database/CRM technology.
• You hold a high school diploma (Bachelor’s degree preferred).
• You have reliable transportation for on‑site visits.
• Candidate must reside in or near the Suffolk County NY

City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short‑ and long‑term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast‑paced, and flexible work atmosphere that fosters continual learning and development. As a people‑centered culture, we also offer community‑based enrichment, including paid time to support charities of choice!

City Wide Franchise is a fast‑growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.