Account Manager

Brown & Brown; Greensboro, Winston-Salem (NC, NC); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading company in the insurance industry is seeking a Commercial Lines Representative in Greensboro, NC. The role focuses on enhancing customer experience and retention while managing inquiries and promoting new business opportunities. Ideal candidates will have strong customer service skills and a comprehensive knowledge of insurance products.

Benefits

Medical insurance

Vision insurance

401(k)

Tuition assistance

Paid maternity leave

Student loan assistance

Disability insurance

Pension plan

Qualifications

• 2+ years of customer service experience in the insurance industry.
• Comprehensive knowledge of commercial property and liability coverages.

Responsibilities

• Process customer inquiries and requests for policies and changes.
• Proactively seek referrals and promote customer retention.

Skills

Customer Service

Communication

Teamwork

Education

Property & Casualty Producer Insurance License

Tools

Microsoft Windows

Word

Excel

Power Point

Publisher

Job description

6 days ago Be among the first 25 applicants

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Direct message the job poster from Brown & Brown

Introducing talent to opportunity! I LOVE what I do!!

Brown & Brown is Seeking a Commercial Lines Representative to join our growing team in Greensboro, NC.

The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.

How You Will Contribute

• Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters.
• Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
• Provide an exceptional customer experience.
• Document renewal, sales, and insurance operations compliance documents into the agency management systems.
• Attend internal and client meetings, as needed.
• Follow agency guidelines, policies, and procedures.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology

Licenses and Certifications:

• Property & Casualty Producer Insurance License in good standing

Skills & Experience to Be Successful

• 2+ years of customer service experience in the insurance industry
• Comprehensive knowledge of commercial property, general liability, auto liability, workers compensation and umbrella liability coverages
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
• Experience handling commercial account renewals, service needs, and customer escalations
• Experience handling policy endorsement requests, certificates of insurance and Auto IDs
• Experience handling payments or billing questions

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Customer Service, and Analyst

• Industries

  Insurance Agencies and Brokerages and Insurance

Referrals increase your chances of interviewing at Brown & Brown by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Paid maternity leave

Student loan assistance

Disability insurance

Pension plan

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