Account Manager

C.H. Robinson Worldwide; Grand Rapids (MI); Hybrid; USD 23,000 - 50,000; Full time

Benefits offered by this job

Structured training

Mentorship

Cross-functional rotations

Job summary

C.H. Robinson Worldwide in Grand Rapids, MI, offers an accelerated two-year Account Manager program for new graduates.

From day one you'll engage in high-impact, customer-facing work, using data and AI-enabled insights to shape supply chain solutions and drive growth for assigned accounts. You'll rotate across functions, receive mentorship, and build relationships with customers while developing the commercial foundation to deliver measurable value.

Qualifications

• Strong analytical, problem-solving, and data-driven decision-making skills.
• Excellent communication and interpersonal skills to build rapport with customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven leadership or team involvement in internships or student organizations.

Responsibilities

• Develop broad supply chain expertise through structured training and mentorship.
• Own shipment execution end to end, from planning to delivery, using data insights.
• Build and maintain trust-based relationships with a portfolio of customers.
• Collaborate with sales, pricing, operations, and capacity teams across the business.

Job description

onPosition SummaryFor more than a century, we’ve been doing what others cannot. As the global leader in Lean AI supply chains – which combines the power of expert people, our operating model and industry leading technology – we drive smarter decisions and stronger results. Here, we bring people and technology together so you can take on complex challenges and make a meaningful impact every day.At C.H. Robinson, we’ve reimagined our entry-level Account Manager role to create an accelerated pathway for high-potential new graduates. From day one, you’ll be immersed in high-impact, customer-facing work, leveraging data and innovation to shape supply chain solutions and growth strategies. As part of our 24-month Program, you’ll benefit from structured training, cross-functional rotations, and mentorship that prepare you to take ownership of customer accounts within your first year. By the end of the program, you’ll be confidently managing customer relationships with the skills, judgment, and commercial foundation needed to deliver measurable value for customers.Apply today and start building a career where your work makes a real impact.At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers four days a week, fostering creativity and producing impactful results through face-to-face interactions, with flexibility to work remotely one day a week.Duties and ResponsibilitiesThe duties and responsibilities of this position consist of, but are not limited to, the following:Develop broad supply chain expertise by learning industry fundamentals (modes, capacity, pricing, service, and customer operations) through structured training, mentorship, and real-time problem solving.Build and maintain trust-based relationships with a portfolio of customers by understanding what matters to their business and helping solve real supply chain challenges that affect their daily operations.Own shipment execution end to end, from planning through delivery, using digital and AI enabled insights to anticipate risk, inform decisions, and deliver reliable outcomes for customers.Leverage data analytics and technology to identify trends, uncover root causes, and turn insights into improvements in service, cost, and reliability.Participate in customer business reviews and planning sessions, working with experienced Account Managers, gradually taking on ownership identifying opportunities such as new lanes, service expansions, and value-added solutions.Collaborate with sales, pricing, operations, and capacity teams and rotate through key functional areas, building a strong internal network and a deep understanding of how decisions are made across the business.Embrace an ownership mindset in your work; proactively engage in improving processes, removing operational friction, and implementing best practices.Other duties or responsibilities as assigned according to the team and/or country specific requirements.Required QualificationsBachelor’s degree completed or in progress, with graduation expected by summer 2027Experience using customer perspective to guide decisions and actionsPreferred Qualifications:Ability to manage multiple priorities in a fast-paced, deadline-driven environmentStrong analytical, problem-solving, and data-driven decision-making skillsEnjoy solutions-driven work by leveraging appropriate tools to evaluate and make recommendationsExcellent communication and interpersonal skills to build rapport with customers and work effectively across teamsProven leadership or team involvement in internships, projects, or student organizations demonstrating teamwork, influence, and problem-solvingValues a diverse and inclusive work environmentWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$17.31 - $36.04The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING page