Account Manager

Myatt Landscaping & Construction; Fuquay-Varina (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Myatt Landscaping & Construction in North Carolina seeks a Maintenance Account Manager to oversee a portfolio of commercial landscape maintenance accounts. You will mentor crews, supervise client relationships with homeowners and property managers, and help cultivate a culture of high quality landscapes.

You will coordinate administration, production, horticulture responsibilities, and human resources tasks while supporting daily maintenance work and safety training.

Qualifications

• 2 years of industry experience in an account manager or similar role.
• Knowledge of landscape best management practices.
• Experience with Aspire or other CRM/scheduling software.
• Current NC pesticide applicator license or ability to obtain within 90 days.
• Valid NC driver’s license and clean driving record.
• Ability to pass a background check.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks and crews simultaneously.

Responsibilities

• Proactively meet and communicate with clients; address issues; keep trucks and paperwork organized.
• Oversee daily work with crews; provide guidance; manage on-site quality; schedule; track hours and billing.
• Manage plant health care and IPM; assist with maintenance tasks; diagnose and repair irrigation issues.
• Assist with weekly safety or training; conduct 90‑day and annual performance reviews.
• Coordinate equipment and truck repairs.

Skills

Account management

CRM software

Horticulture knowledge

Communication skills

Time management

Education

A.A.S. or B.S. in horticulture

Tools

Aspire CRM

Job description

Maintenance Account Manager

Myatt Landscaping is seeking an experienced landscape professional with excellent communication and customer service skills to manage a portfolio of commercial landscape maintenance accounts in the Wilmington area. The ideal candidate would be passionate about horticulture and being a mentor to the next generation of landscape professionals. They would be an articulate communicator capable of organizing, training, delegating, and problem-solving, while also pitching in to help with daily maintenance tasks. They would be responsible for managing 3-4 maintenance crews as well as handling client relationships with homeowners and property managers. The selected candidate will be instrumental in fostering a culture of positivity, developing employee skills and knowledge, and maintaining our excellent reputation for high quality landscapes.

The selected candidate would be trusted to handle multiple business aspects including:

• Administration—meet and communicate with clients proactively, handle client issues and requests, ensure that trucks and paperwork are neat and organized.
• Production—open and close the workday with the crews, provide guidance and assistance to the crews, manage quality on the job site, scheduling, timesheets, hourly billing reporting.
• Horticulture—Manage plant health care and IPM on properties, assist with hands‑on landscape maintenance tasks as needed, diagnose and coordinate repair of irrigation system problems.
• Human Resources—Assist with weekly safety or training and conduct 90‑day and yearly performance reviews for all assigned crew members.
• Mechanical—Coordinate equipment and truck repairs.

Necessary skills and qualifications

• A.A.S. or B.S. in horticulture or related field (preferred)
• 2 years of industry experience in an account manager or similar role
• Knowledge of landscape best management practices
• Experience in Aspire or other CRM/scheduling software
• Current NC commercial pesticide applicator’s license (or ability to acquire one within 90 days of hire)
• Current NC driver’s license and clean driving record
• Ability to pass a background check
• Strong problem-solving and decision-making ability
• Ability to manage multiple tasks and crews simultaneously

About our company

Here at Myatt Landscaping and Construction, we are dedicated to being the best landscape company possible. Period. We specialize in the highest-quality residential and commercial landscaping and grounds management services, and we seek to foster lasting relationships with our clients AND our employees. We want our company to be a safe, highly professional, yet fun place to work, where every employee can further their training and follow a clear career path to achieve their goals. About half of all the managers at Myatt started out as entry‑level crew members, and many have been working here 15 years or more. You could have a life‑long career with Myatt too!