Account Manager of Client Services / Skilled Nursing Pharmacy Services

BrightSpring Health Services; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life ins.

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Job summary

PharMerica, a BrightSpring Health Services company, seeks an Account Manager of Client Services for the Houston, TX area. This non-retail pharmacy environment focuses on long-term care facilities and hospitals, with 85% travel and a Monday–Friday schedule.

You will build and maintain strategic client relationships, drive renewal and retention, and collaborate across departments to ensure service excellence and performance.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of client management or customer service experience, preferably in healthcare or B2B.
• Ability to communicate to all management levels; strong time-management and computer skills.

Responsibilities

• Builds partnerships with clients to sustain growth and success.
• Manages client relationships and serves as primary go-to person for the client base.
• Participates in Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
• Leads client contract renewal process with key PharMerica stakeholders.
• Owns client issue escalation and resolution with internal partners for timely responses.
• Manages client data and communications in the CRM system.

Skills

Client relationship management

Communication skills

Time management

Computer skills

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Our Company

PharMerica

Overview

PharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

As a a non-retail pharmacy, we focus on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!

The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

This position entails 85% travel.Ideal location to reside is within that territory

Schedule: Monday - Friday, hours depend on business needs

Territory: Houston, TX area

The ideal candidate has experience in client retention in a long-term care pharmacy setting.

We offer:

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment
• Annual Incentive Bonus: 15%

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
• Accountable for all aspects of client relationships; primary go-to person for your client base
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders
• Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
  • Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service
• Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
• Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
• Represents PharMerica at corporate/networking/client events and conferences
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

• Bachelor's degree or equivalent experience
• Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
• Ability to communicate to all levels of management
• Excellent time-management and basic computer skills