Account Manager

Inframark, LLC; Forney (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) plan

Paid time off

Sick leave

Holidays

Wellness plan

Job summary

Inframark MUDS Forney seeks an Account Manager to oversee client relations, contracts, and revenue across assigned districts. You will partner with operations and maintenance teams to ensure contract terms are understood and fulfilled, while delivering accurate invoicing and responsive service.

The ideal candidate holds a Bachelor's degree with 5+ years in water or wastewater facility operations or equivalent experience, strong Microsoft Office skills, and a proven ability to manage multiple

Qualifications

• Bachelor's degree and 5+ years of experience in water or wastewater facility operation or equivalent.
• Strong communication and relationship-building skills.
• Ability to interpret technical and contractual documents.

Responsibilities

• Manages customer contracts and ensures accurate billing.
• Collaborates with operations and maintenance managers to define contract scope.
• Develops and updates reference guides for maintenance and operations.
• Oversees sales and revenue within assigned districts and monitors financial performance.
• Responds promptly to customer inquiries and resolves disputes.
• Ensures invoicing accuracy and manages rate orders.
• Attends board meetings and reports to management.
• Ensures SOP, OSHA, and regulatory compliance; assists with inspections.
• Performs other duties as assigned.

Skills

Account management

Client relations

Contract management

Communication

Analytical skills

Team collaboration

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Inframark MUDS Forney, 9558 Helms Trail, Forney, Texas, United States of America

Job Description

Posted Tuesday, May 26, 2026 at 4:00 AM

Join Inframark: Leading the Way in Water Management

Ready to build a career and make your community better? At Inframark, we manage and maintain municipal water and wastewater systems, ensuring clean, safe, and reliable water services for communities. It's more than just a job - it's a chance to grow, learn, and be part of something that matters!

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth.

• health, dental, and life insurance
• 401(k) plan
• paid time off
• sick leave
• holidays
• wellness plan

Account Manager

JOB FUNCTION / PURPOSE

The Account Manager is responsible for client relations, account management, and marketing aspects of operating multiple projects within an assigned area.

RESPONSIBILITIES

• Manages customer contracts. Verifies that all aspects of contracts are billed accurately.
• Collaborates with operations and maintenance managers to ensure understanding of contract terms and scope.
• Develops and updates reference guides for maintenance and operations personnel.
• Manages sales and revenue generation within assigned districts; reviews and monitors financial performance.
• Ensures that all customer inquiries and disputes are resolved promptly and satisfactorily.
• Manages rate orders, verifies correct application, and ensures clients understand billing processes.
• Handles client relations, marketing and entertainment. Documents account management plans for each district.
• Oversees account management including approval of all invoices and expenses.
• Attends board meetings and prepares reports. Submits updates to Branch Manager, Director of Customer Relations, and Regional Manager at least two days prior to meetings.
• Ensures compliance with SOPs, DOT, OSHA, and other regulatory requirements; assists with facility inspections.
• Performs other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS

Education/Experience:

Bachelor's degree and 5+ years of experience in the operation of a water or wastewater treatment facility, or an equivalent combination of education and experience.

Licenses/Certifications:

Valid Driver's License. Ability to obtain appropriate water or wastewater certification based on facility managed.

Technical:

Knowledge of water/wastewater facilities. Working knowledge of OSHA requirements, DOT regulations, and Utility SOPs. Advanced proficiency with Microsoft Office applications and internet tools. Ability to interpret analytical results.

Communication:

Communicates clearly and professionally. Contributes to a positive internal and external customer experience. Maintains composure in challenging situations. Collaborates effectively. Asks for constructive feedback. Promotes a culture of diversity, respect, and accountability. Engages in productive discussions to challenge others.

Problem Solving & Quality:

Pays attention to detail. Identifies and resolves complex issues. Thinks strategically and considers the bigger picture. Develops innovative and creative solutions.

Managing for Results:

Follows all company policies and SOPs. Delegates, prioritizes, and manages work of others. Balances competing priorities, scheduling issues, and deadlines. Delivers effective feedback. Manages cost, quality, and customer experience.

Leadership & Initiative:

Motivates and empowers others. Acts in accordance with company vision, mission and values. Takes accountability for performance. Willing to take on additional assignments. Seeks leadership and development opportunities. Trains, coaches, and mentors others. Champions organizational change.

PHYSICAL DEMANDS

Must be able to: frequently lift 50-60 pounds; load, unload, and move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladders.

TRAVEL

5-10%

Inframark is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]

To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Inframark MUDS Forney, 9558 Helms Trail, Forney, Texas, United States of America