Account Manager

Arthur J. Gallagher & Co. (AJG); Eden Prairie (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Job summary

NIS, a subsidiary of Gallagher, is seeking an Account Manager - Full Benefits Consulting to join our growing team. You’ll support assigned Full Benefits Consulting clients with timely, careful service, and work with Benefits Consultants to guide annual reviews, renewals, meetings, and open enrollment.

You’ll help keep client records current, prepare renewal summaries and benefit guides, and ensure accurate CRM data so the team has clear information to work from.

Qualifications

• Bachelor’s degree or equivalent experience in the group insurance industry.
• At least three years in customer service or equivalent experience.
• Experience supporting group medical insurance plans.
• Ability to obtain Life and Health insurance license within 60 days of start in each assigned state.
• Willingness to travel ~30% including overnight stays.
• Valid driver's license with clean driving record.
• Ability to read and explain insurance contract language.
• Strong organizational skills and attention to detail.
• Experience using word processing, spreadsheets, and database tools.
• Ability to work independently and in a team in a fast-paced setting.

Responsibilities

• Serve as day-to-day partner for FBC clients.
• Provide face-to-face and virtual service; answer policy questions and coordinate with carriers, consultants, or compliance partners.
• Support annual reviews, renewal setup, committee meetings, employee meetings, and open enrollment.
• Help resolve escalated member claim issues and support benefit tools and administration systems.
• Keep client and prospect activity up to date in the CRM for clear, accurate information.

Skills

Customer service

Insurance knowledge

Detail-oriented

Team collaboration

Communication

Education

Bachelor's degree

Tools

Word processing

Spreadsheets

Database tools

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

NIS, a subsidiary of Gallagher, is seeking an Account Manager - Full Benefits Consulting to join our growing team! You’ll support assigned Full Benefits Consulting clients with timely, careful service. You’ll work with Benefits Consultants and teammates to help clients through annual reviews, renewals, meetings, and open enrollment. You’ll also help keep client records current and make sure the right materials are ready when people need them.

How you'll make an impact

• You’ll be a day-to-day partner for FBC clients.
• You’ll help with face-to-face and virtual service, answer policy questions, and follow up with carriers, consultants, or compliance partners when needed.
• You’ll also support annual reviews, renewal setup, insurance committee meetings, employee meetings, and open enrollment.
• You’ll help solve escalated member claim issues, support benefit tools and administration systems, and work with office services to create benefit guides, renewal summaries, and open enrollment presentations.
• You’ll also keep client and prospect activity up to date in the CRM so the team has clear, accurate information to work from.

About You

Here’s what you’ll bring to the role:

• A bachelor’s degree, or equivalent experience in the group insurance industry.
• At least three years in customer service, or a mix of education and experience that gives you the same background.
• Experience supporting group medical insurance plans.
• The ability to earn a Life and Health insurance license within 60 days of your start date in each assigned state.
• Comfort with travel about 30% of the time, including overnight stays.
• A valid driver’s license and a clean driving record.
• The ability to read insurance contract language and explain it clearly.
• A clear, organized way of working, with close attention to detail.
• Experience using word processing, spreadsheets, and database tools.
• The ability to work on your own and as part of a team in a fast-paced setting.
• A steady approach to changing priorities and occasional last-minute overtime.

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Compensation and benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)