Advanced Service Account Manager, Insourcing

Taylor Corporation; Dayton (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

Taylor Corporation in Dayton, OH is seeking an Advanced Service Account Manager, Insourcing to drive TAP opportunities and account growth. You will lead insourcing initiatives, coach teams, and partner with Sales and Product teams to optimize TAP adoption.

The role emphasizes strategic account management, data analysis, and cross-functional collaboration to improve profitability. Travel up to 20% is required; you will influence decisions and deliver measurable revenue impact.

Qualifications

• 5+ years in account management or sales support
• Experience in promotional products industry
• Influence stakeholders and coach teams
• Excellent communication and cross-functional collaboration
• Experience with Salesforce, Tableau, Power BI preferred
• Willingness to travel up to 20%

Responsibilities

• Identify insourcing opportunities across accounts.
• Develop strategies to increase TAP utilization.
• Review sales activity and purchasing behavior to uncover revenue.
• Partner with Sales and Customer Service to influence decisions.
• Track insourcing progress and revenue impact.
• Serve as TAP product expert and communicate advantages.
• Promote TAP-first selling and substitutions.
• Collaborate with Merchandising and Ops to address gaps.
• Train Customer Service and Sales teams on TAP.
• Create reference materials and coaching content.
• Escalation resource for TAP questions.
• Share best practices to improve knowledge.
• Build relationships with stakeholders and drive growth.
• Analyze account performance and spending patterns.
• Coordinate cross-functional TAP initiatives.
• Maintain pipeline visibility and revenue activities.
• Provide insights to expand TAP adoption.

Skills

Account management

Sales support

Promotional products

Data-driven decisions

Salesforce familiarity

Travel readiness

Tools

Salesforce

Tableau

Power BI

Job description

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity

Taylor Corporation is looking for a Advanced Service Account Manager, Insourcing to join their team!

Work Authorization

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Key Responsibilities

Revenue Growth & Insourcing

• Identify, prioritize, and execute TAP (Taylor Advantage Products) insourcing opportunities across assigned accounts.
• Develop account-level strategies to increase TAP utilization, reduce external vendor spend, and expand product categories.
• Review sales activity, quoting trends, and purchasing behavior to uncover revenue opportunities.
• Partner with Sales and Customer Service to influence purchasing decisions toward TAP solutions.
• Track and communicate insourcing progress, revenue impact, and performance against goals.

TAP (Taylor Advantage Products) Product Expertise

• Serve as a primary expert on TAP products, capabilities, competitive advantages, inventory strategies, and new launches.
• Promote TAP-first selling behaviors and recommend product substitutions or vended-to-TAP conversions.
• Collaborate with Product Merchandising and Operations to address product gaps and identify future opportunities.

Coaching & Team Enablement

• Train and mentor Customer Service, Account Managers, Program Coordinators, and Sales teams on TAP products and insourcing best practices.
• Create simple reference materials, playbooks, and coaching content to improve adoption and consistency.
• Act as an escalation resource for TAP-related product questions and strategic account opportunities.
• Share successes, best practices, and lessons learned to strengthen organizational knowledge.

Strategic Account Management & Execution

• Build strong relationships with stakeholders and decision-makers to support account growth.
• Analyze account performance, spending patterns, product mix, risks, and conversion opportunities.
• Coordinate with cross-functional teams to execute TAP initiatives and improve the customer experience.
• Maintain visibility to pipeline opportunities and follow through on revenue-generating activities.
• Provide leadership with insights and recommendations to expand TAP adoption and improve profitability.

You Must Have

• 5+ years of account management, sales support, customer service, and promotional products industry experience.
• Strong understanding of promotional products, decorated apparel, e-commerce storefronts, and insourcing initiatives.
• Proven ability to influence stakeholders, coach teams, and drive revenue growth.
• Strong analytical, communication, presentation, and cross-functional collaboration skills.
• Experience with Salesforce, Tableau, Power BI, or similar reporting tools preferred.
• Ability to travel up to 20%

Core Competencies

• Strategic thinking and revenue growth mindset
• Product expertise and TAP-first consultative selling
• Coaching, influence, and cross-functional collaboration
• Customer focus, accountability, and data-driven decision making

The anticipated annual salary range for this position is $50,000-$60,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.