Account Manager

MedOne Pharmacy Benefit Solutions; Dubuque (IA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and bonuses that奖励绩

Health, dental, and vision insurance +

Job summary

MedOne, a full-service PBM, seeks an Account Manager to serve as the primary client contact and manage pharmacy benefit plans while analyzing performance data. You will collaborate across departments in a supportive environment and help design and optimize client plans.

Responsibilities include onboarding new clients, maintaining documentation, and communicating plan performance trends. Strong communication and MS Office skills are essential, with a focus on client education and cross-functional

Qualifications

• Bachelor’s degree in business, marketing or related area or equivalent work experience.
• Strong time management and prioritization in interrupt-driven environments.
• Excellent listening, verbal and written communication skills.
• Desire to educate and consult with clients to resolve issues and develop solutions.
• Willingness to learn and share knowledge across teams.

Responsibilities

• Build and maintain client relationships and provide prompt, accurate service.
• Serve as first contact for client inquiries and plan design questions.
• Assist with onboarding new clients and updates to plan designs.
• Analyze plan performance and identify trends and opportunities.
• Lead client review meetings and promote MedOne programs when appropriate.
• Collaborate with internal teams to resolve issues and improve processes.

Skills

Relationship management

Communication skills

Time management

MS Office

Education

Bachelor’s degree in business/marketing or related field

Tools

Microsoft Office

Job description

Position Overview

As an Account Manager at MedOne, you\'ll serve as the primary client contact to build relationships, manage pharmacy benefit plans, resolve issues, and analyze performance data while collaborating cross-functionally in a supportive work environment.

About MedOne

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You\'ll Do

• Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty
• First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
• Assist with onboarding new clients
• Manage client\’s pharmacy benefit design updates, projects, and follow-ups
• Organize and maintain client documentation within and outside of CRM
• Interact directly with internal and external clients to build positive relationships
• Analyze plan performance reporting; interpret data and identify correlations, trends, and opportunities
• Plan for and lead client and partner plan performance review meetings; promote programs and services to clients and business partners when appropriate
• Understand contract structure, track plan performance against contract terms, and communicate performance to plan and business partners
• Serve as back-up to the Member Advocate team when call volume is high
• Research and resolve issues pertaining to eligibility, claim adjudication, and billing
• Attend client benefit fairs and open enrollment meetings
• Contribute to department and company goals
• Work collaboratively and cooperatively with other departments to resolve issues and improve processes

What You Will Bring To MedOne

• Bachelor\’s degree in business, marketing or related area or equivalent work experience in a related field
• Intermediate knowledge of Microsoft Office products
• Strong time management and prioritization skills in an environment that can present frequent interruption
• Strong listening, verbal, and written communication skills which convey understanding and clarity
• Desire to educate and consult with clients and business partners to resolve issues and develop solutions
• Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally

Why MedOne?

At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people\’s lives.

Benefits

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Location

Strongly preferred hybrid in the Overland Park, KS or remote from Des Moines, IA; however, we are open to fully remote candidates within the United States.

Employment Type

Full Time, Salary

Reports to

Strategic Account Executive

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.