Account Manager

Gallagher; Dublin (OH); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Global reach, local impact

Job summary

Gallagher Benefit Services is hiring a Voluntary Benefits Specialist to partner with internal teams and clients on benefit gaps, education, enrollment, and technology preferences. You will craft tailored RFPs, conduct provider due diligence, and support enrollment analyses to guide implementation decisions.

Ideal candidates have 3+ years in client coordination/claims management, a valid license, and strong communication skills.

Qualifications

• Bachelor's degree and 3+ years client coordination and/or claims management experience, OR High School degree with 8+ years client coordination and/or claims management experience.
• License required.

Responsibilities

• Review client/prospect offerings with internal teams to identify voluntary benefit gaps.
• Draft customized RFPs and coordinate provider negotiations.
• Support enrollment data analysis and communicate results to internal teams.
• Assist in plan improvements and additional product offerings with VB Specialist.
• Maintain clear communications across internal Sales and Client Services teams.

Skills

Client coordination

Claims management

Communication

Problem-solving

License

Education

Bachelor's degree

High School +8 years experience

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How You\'ll Make An Impact

• Review Client/Prospect core offerings with Internal Sales and Client Service Staff alongside the Voluntary Benefits (VB) Specialist to determine potential benefit gaps and identify Voluntary Benefits to fill those gaps
• Determine Clients/Prospects marketing, education, enrollment and technology desires with Internal Teams alongside the VB Specialist
• Create comprehensive, customized Request for Proposals (RFPs) for each Client/Prospect that are sent to insurance providers
• Conduct insurance provider due diligence and negotiations on behalf of the Clients/Prospects
• Prepare a market scan analysis upon receiving insurance provider proposals and responses and assist with a side-by-side product comparison and/or presentation as requested
• Help guide the internal Client Service Staff on next steps for implementation once benefit and service providers have been finalized and enrollment decisions have been made
• Maintain open and clear communications with Internal Teams and VB Specialist
• Develop and maintain relationships with Internal Sales and Client Services Staff, providing high level support and expertise for Voluntary Benefit Clients and Prospects
• Provide guidance and support to Client Service team as needed for ongoing Client questions, service or claims issues that require escalation or additional support throughout the year
• Stay up-to-date on industry trends and regulatory changes related to Client and Prospect support
• Provide support on special projects and/or deliverables, idea development, simplifying internal processes, etc., as assigned
• Alongside the VB Specialist, assist in analyzing enrollment data, review and report enrollment results and communicate such results to the Internal Teams
• Help Identify current/future opportunities for plan improvement, additional products and service offerings alongside VB Specialist
• Other duties as assigned

About You

Required:

• Bachelor\'s degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• License required.

Behaviors:

• Excellent verbal and written communication skills. Able to quickly determine critical issues.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)