Account Manager

AvantStay; Denver (CO); Remote; USD 55,000 - 75,000; Full time

Job summary

AvantStay, a rapidly growing tech-enabled hospitality brand, seeks an Account Manager in Owner Relations to enhance relationships with property owners. In this fully remote role, you will manage key relationships and drive financial performance through exceptional communication and analysis, ensuring owner satisfaction while addressing challenges.

Benefits

Employee stock option plan (ESOP)

Generous time off, including unlimited PTO

Paid parental leave

Wellness & work from home reimbursements

Complimentary and discounted stays at AvantStay properties

Qualifications

• 3+ years in account management, customer success, or sales.
• Experience in financial analysis and reporting.
• Strong client-facing experience preferred.

Responsibilities

• Develop relationships with property owners and analyze performance metrics.
• Troubleshoot and resolve issues collaboratively.
• Identify opportunities for additional services to enhance visibility.

Skills

Communication

Negotiation

Analytical Skills

Problem-solving

Organizational Skills

Tools

Salesforce

Zendesk

Job description

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for...

An Account Manager in Owner Relations to manage key property owner relationships, ensure owner satisfaction, and swiftly resolve challenges. The ideal candidate is an excellent communicator with strong interpersonal and critical-thinking skills, capable of fostering collaborative relationships in a fast-paced environment.

What you'll do...

• Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets
• Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements
• Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems
• Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income
• Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency
• Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement
• Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office
  
  
  

Requirements

What you'll bring...

• Must be available to work US business hours, either Pacific or Mountain Time
• 3+ years experience in account management, customer success and/or sales
• 1-3 years experience in financial analysis, reporting, and decision-making related to financial impact
• Prior experience in a client-facing role (required)
• Industry experience in vacation rentals, real estate, and/or hospitality (preferred).
• Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance.
• Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings.
• Creative problem-solving abilities, with a knack for identifying innovative opportunities.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines.
• Experience leading cross-functional collaboration to drive high-impact projects.
• Strong analytical skills, with the ability to interpret data and identify process improvement opportunities.
• A proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challenges
  
  
  

Benefits

• Salary: $55,000 - $75,000 based on location & experience
• Semi annual bonus
• Employee stock option plan (ESOP)
• Employer-sponsored healthcare plans (medical, dental, vision)
• Generous time off, including unlimited PTO, volunteer & mental health days
• Paid parental leave
• Wellness & work from home reimbursements
• Complimentary and discounted stays at AvantStay properties
• Fully remote position - work from anywhere