Account Manager

Socket.dev; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP is hiring an Account Manager to serve as the frontline for client support, resolving issues and guiding users on ADP technology for clients with 50–999 employees. You will build trust, educate customers, and drive satisfaction in a metrics-driven call center environment.

You will handle a high volume of calls, maintain professional communication, and collaborate with clients to ensure successful outcomes. Overtime may be required during peak seasons.

Qualifications

• You have at least one year of experience in a customer service environment.
• You can work overtime hours during peak seasons.

Responsibilities

• Build relationships with clients using phone, email, and chat to exceed expectations.
• Educate clients on ADP products and services and translate input into improvement recommendations.
• Organize daily schedule to manage a high volume of inbound calls, especially during peak periods.

Skills

Customer service

Job description

ADP is hiring an Account Manager.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may beanopportunityfor you. Read on and decide for yourself.

In this role, you willserve as ADP's front-line forsolving clients'challenges, including issue resolution, answering questions,helping clients,training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change–your #1 goal is to help clientswho have between50 - 999 employees. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to identify solutions, resolve issues, and provide solutions.Youwilltake the initiative to seek answers, solutions, and positive outcomes.

Build Relationships.

You will buildrelationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of"Integrity is Everything".

Educate and Provide Recommendations.

You will leverage your ADPproduct and servicesknowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize.

You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• You haveat leastoneyearof experience in a customer service environment.
• You can work overtime hours during peak seasons.