Account Manager

rightwayhealthcare; United States; On-site; USD 92,000 - 130,000; Full time

Job summary

Rightway is seeking an Account Manager to join our PBM team in the United States. You will manage a book of PBM clients, ensuring delivery of high-quality benefits and strong client satisfaction.

You will coordinate with Implementation during onboarding, lead client meetings, gather enrollment requirements, and host webinars and education sessions for employees. Strong communication and project management skills are essential.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 5–8 years of experience in pharmacy operations.
• Strong client management and communication skills; ability to lead projects and influence stakeholders.
• Solid knowledge of spreadsheet and presentation tools (e.g., Excel, Google Sheets, PowerPoint, Google Slides).

Responsibilities

• Own day-to-day operational management for PBM client book, track inquiries, log issues and ensure client satisfaction.
• Serve as primary operational contact for client inquiries and internal teams.
• Co-lead client meetings, quarterly and annual business reviews, with Account Leads.
• Partner with Implementation during onboarding for a seamless handoff to ongoing management.
• Gather and manage client requirements for annual open enrollment and plan configurations.
• Facilitate client webinars, benefit fairs, and employee education sessions; travel may be required.
• Identify operational trends and work with internal and vendor teams to implement solutions.
• Monitor deliverables against contractual obligations and surface risks.
• Contribute to cross-functional initiatives to standardize operations and improve processes.

Skills

Client management

Pharmacy benefits

Problem solving

Communication

Project leadership

Excel/Sheets

PowerPoint/Slides

Prioritization/Adaptability

Education

Bachelor's degree

Master's degree preferred

Tools

Excel

Google Sheets

PowerPoint

Google Slides

Job description

ABOUT THE ROLE:

We are seeking a dynamic and experienced Account Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, take an operational approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts.

WHAT YOU'LL DO:

• Own day-to-day operational management for an assigned book of PBM clients - including managing client touchbases, tracking inquiries, maintaining issue logs, resolving escalations, and ensuring overall client satisfaction against contractual commitments.
• Serve as the primary operational point of contact for all client inquiries, both directly from clients and from internal team members acting on behalf of clients.
• Co-lead and facilitate client meetings - including quarterly and annual business reviews - in close coordination with Account Leads.
• Partner with the Implementation team during new client onboarding to ensure a seamless handoff from implementation to ongoing client management post-launch.
• Gather and manage all client requirements for the annual open enrollment cycle, including benefit changes and customized plan configurations.
• Facilitate client-facing webinars, benefit fairs, and employee education sessions on Rightway's PBM solution; travel to client sites may be required for open enrollment events.
• Proactively identify operational trends and issues; work with internal operations teams and vendor partners to implement corrective and preventative measures.
• Monitor and track all client deliverables against contractual obligations, surfacing risks and ensuring timely, accurate delivery across internal and vendor teams.
• Contribute to cross-functional initiatives focused on standardizing client operations and implementing process and production enhancements.
• Support Rightway partners by interpreting plan design, researching and resolving written, phone, and electronic inquiries, and troubleshooting claims, benefit, and enrollment issues.

WHO YOU ARE:

• Education level: Bachelor's Degree Required. Preferred: Master's Degree
• Work experience: 5-8 years in pharmacy operations
• Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges
• Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solver, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)

COMPENSATION:

$92,000 - $130,000 annually, in addition to bonus and equity

Compensation offered will be determined by geographic location, experience, and qualifications.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, firstOur humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.
2. We redefine what