Account Manager

Ryerson Canada; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Ryerson invites you to join as an Outside Account Manager, focusing on maintaining and expanding our transactional business with current and past customers within your marketplace. You will leverage relationship management and business development skills to deliver exceptional service and support.

The role emphasizes building trust with purchasing decision makers, collaborating with internal teams, and using market insights to shape sales strategies while driving revenue through value-added

Qualifications

• Bachelor’s degree preferred (marketing/business or related field) or related experience.
• 3–5 years of previous sales experience in metals service center or similar industrial sales background.
• Proficiency with MS Office; SAP and Salesforce.com experience are highly desired.
• Strong business acumen and excellent customer service; interpersonal and both oral and written communication skills.
• Effective problem-solving/conflict-resolution skills and ability to maintain confidentiality.

Responsibilities

• Quickly builds strong relationships with contacts at all levels across customer organizations; develops trust with purchasing decision makers.
• Works closely with inside sales, credit center, inventory managers, and other departments to achieve objectives.
• Understands and monitors the competitive environment; provides market intelligence to sales management.
• Increases revenue from assigned customers by selling value-added services and programs.
• Manages customer accounts, including margin analysis and quality improvement initiatives.
• Develops and implements sales programs while promoting E-Commerce capabilities.
• Consistently manages daily call planning to keep customers informed about industry trends and Ryerson’s offerings.
• All other duties as assigned.

Skills

Relationship building

Communication skills

Negotiation

Self-motivation

Teamwork

Problem solving

MS Office proficiency

Education

Bachelor’s degree preferred

Tools

MS Office

SAP

Salesforce

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Are you passionate about building and nurturing customer relationships? As an Outside Account Manager at Ryerson, you will play a pivotal role in maintaining and expanding our transactional business with both current and past customers within your designated marketplace. This dynamic position offers the opportunity to leverage your skills in relationship management and business development, ensuring that our clients receive unparalleled service and support.

Roles and Responsibilities

• Quickly builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers; develops customer trust and confidence in Ryerson and its representatives
• Works closely with our inside sales team, credit center, inventory managers, and other departments within the company to creatively achieve both company and customer objectives
• Understands and monitors the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels, and working capital decisions
• Increases revenue from assigned customers by selling value-added services and programs; grows new business by increasing sales through profitable transactional growth
• Manages customer accounts, including implementation of memorandum of understanding margin analysis, competitive market information, and quality improvement initiatives
• Develop and implements appropriate sales and commercial programs while promoting our E-Commerce capabilities
• Consistently manages daily call planning execution to keep customers informed about the industry, economic trends, and Ryerson’s ability to assist customers in adapting to change
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s degree preferred (preferably in marketing, business, or a related field of study) or related experience
• Minimum of 3-5 years of previous sales experience in the metals service center industry or similar industrial sales background
• Proficiency with MS Office a must, SAP and Salesforce.com experience are highly desired
• Strong business acumen with excellent customer service, interpersonal and both oral and written communication skills; persuasive negotiation skills with the ability to work within a team or individual environment
• Effective problem-solving/conflict-resolution skills and the ability to maintain confidentiality
• Highly motivated with a demonstrated ability to build strong relationships quickly
• An aggressive, competitive, and self-motivated attitude is essential

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.