Account Manager

ABI Document Support Services; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

ABI Document Support Services is seeking an Account Manager to foster and grow relationships with an established client base in the legal and insurance sectors. The role involves traveling about 50% and remote work within the Midwest region, with preference for Illinois, Michigan, or Ohio.

As an Account Manager, you will expand services, manage accounts, and drive adoption of ABI platforms while delivering value and building trust with clients.

Qualifications

• 2–5 years of experience in account management, customer success, business development, or relationship management.
• Strong relationship-building, communication, and presentation skills.
• Ability to influence and grow business through consultative conversations.
• Comfort with asking for additional business in a professional and value-driven manner.
• Experience managing multiple accounts and driving account growth.

Responsibilities

• Build, manage, and strengthen relationships with existing client accounts.
• Serve as a trusted advisor by understanding client needs and aligning ABI solutions accordingly.
• Identify and pursue opportunities to expand services within current accounts.
• Confidently ask for additional business once relationships are established.
• Conduct client meetings, trainings, and product demonstrations (including onboarding clients to ABI systems).
• Perform regular account reviews and provide strategic recommendations for growth.
• Engage in outbound outreach to existing clients and targeted prospective firms.
• Maintain accurate records of activity, pipeline, and opportunities in Salesforce or CRM system.
• Ensure client engagement, satisfaction, and adoption of ABI platforms.

Skills

Account management

Relationship building

Sales

CRM (Salesforce)

Tools

Salesforce

Job description

Have you worked in Sales/ Account Management in Record Retrieval, Legal Services, Office Products, or Home Health/ Hospice? If so, this Account Manager opportunity with ABI Document Support Services could be a great fit!

The territory is the Mid-West and it is highly preferred the at the candidate live in Illinois, Michigan, or Ohio due to the frequent travel there. This is a remote position with about 50% of travel out in the field, which will mainly include Illinois, Michigan, and Ohio.

As an Account Manager at ABI, you will play a critical role in fostering and growing relationships with an established client base, primarily within law firms and insurance-related organizations. This is a relationship-driven position where success is rooted in trust, credibility, and delivering value to clients.

You will deepen existing partnerships, identify client needs, and proactively uncover opportunities for additional business. While this is not a high-volume cold-calling role, you should be comfortable introducing new solutions and asking for expanded business as a natural extension of strong client relationships.

Compensation

• Competitive base salary plus performance-based incentives
• Opportunity to earn up to 20% of base salary through account growth and achievement of key metrics

Key Responsibilities

• Build, manage, and strengthen relationships with existing client accounts
• Serve as a trusted advisor by understanding client needs and aligning ABI solutions accordingly
• Identify and pursue opportunities to expand services within current accounts
• Confidently and appropriately ask for additional business once relationships are established
• Conduct client meetings, trainings, and product demonstrations (including onboarding clients to ABI systems)
• Perform regular account reviews and provide strategic recommendations for growth
• Engage in outbound outreach to existing clients and targeted prospective firms
• Maintain accurate records of activity, pipeline, and opportunities in Salesforce or CRM system
• Ensure client engagement, satisfaction, and adoption of ABI platforms

Performance Expectations

Success in this role is measured by your ability to grow existing accounts while maintaining strong client relationships, including:

• Meeting or exceeding referral and revenue growth goals
• Consistent client engagement through calls, meetings, and trainings
• Expansion of services within assigned accounts
• Onboarding new firms and increasing platform adoption

Qualifications

• 2-5 years of experience in account management, customer success, business development, or relationship management
• (Candidates with 5-10 years of experience from adjacent industries are also encouraged to apply)
• Strong relationship-building, communication, and presentation skills
• Ability to influence and grow business through consultative conversations
• Comfort with asking for additional business in a professional and value-driven manner
• Experience managing multiple accounts and driving account growth
• Proficiency with Salesforce or similar CRM tools preferred
• Self-motivated, organized, and results-oriented

Who We Are

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.