Account Manager

Expeditors International; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Plan: Medical, Prescription, DB

Life and Long Term Disability

401(k) Retirement Savings Plan (US)

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors International in Columbus, OH seeks a Customer Retention and Development Manager to own global client relationships and strategic growth. You will lead cross-functional reviews, optimize value delivery, and coordinate with senior leadership to align products and services with customer needs.

The role emphasizes KPI reporting, cost reduction through value creation, and building lasting partnerships across geographies with a focus on profitability and service excellence.

Qualifications

• University or equivalent business qualifications.
• Minimum 3 years Expeditors or industry experience.
• Knowledge of Expeditors products and services.
• Knowledge of required Expeditors operating systems.
• Proficient in MS Office and CRM software.
• Strong analytical skills.
• Ability to perform and meet KPI requirements.
• Proven problem solving and interpersonal skills.
• Charismatic with an ability to connect.

Responsibilities

• Understand global customers’ profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
• Lead the Quality Business Review process with the customer and internal stakeholders to ensure customer loyalty and KPI performance reporting standards.
• Serve as the liaison between the customer and Expeditors to help build and solidify the business partnership between the two companies.
• Manage the customer service responsibilities and expectations of multiple strategic accounts ensuring business continuity with each customer.
• Act as the face of Expeditors and represent the culture and professionalism at all times with each customer.

Skills

Analytical skills

Interpersonal skills

Problem solving

KPI management

CRM software

MS Office

Education

University or equivalent business qualifications

Tools

CRM software

MS Office

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

Develop, maintain, and manage Expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. Ensure that customer's cross-functional and geographical operational requirements are proactively identified and serviced. Actas the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. Drive alignment and co-collaboration efforts in multiple geo’s to identify customer’s top supply chain priorities and challenges. Work with Expeditors senior executives and product & geo management to create value-add solutions that are timely and relevant to the customer’s ecosystem. Increases Expeditors' revenues and profitability through providing enhanced valued-added service.

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers’ profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
• Lead the Quality Business Review process with the customer and internal stakeholders to ensure customer loyalty and KPI performance reporting standards.
• Serve as the liaison between the customer and Expeditors to help build and solidify the business partnership between the two companies.
• Manage the customer service responsibilities and expectations of multiple strategic accounts ensuring business continuity with each customer.
• Act as the face of Expeditors and represent the culture and professionalism at all times with each customer.

REPORTING STRUCTURE

Customer Retention and Development Manager

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office and CRM software
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.