Account Manager (Remote in Upstate NY)

Rochester Midland Corporation; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading solutions provider based in New York is looking for an Account Manager to oversee client relationships and drive sales growth. The role includes managing service teams, developing sales strategies, and cultivating new business opportunities. Candidates should have 3-5 years of experience in account management, preferably in water treatment, along with a Bachelor's degree in a related field. This position requires effective communication skills and the ability to travel frequently.

Qualifications

• 3-5 years in Account Management and Service of Water Treatment required.
• Valid driver's license.

Responsibilities

• Build and maintain strong relationships with customers.
• Develop and execute sales strategies.
• Identify new business opportunities.
• Lead and manage service technicians.
• Monitor service team KPIs.

Skills

Professional customer presentations

Solution selling

Negotiation

Understanding P&L

CRM software usage

Education

Bachelor’s degree in Chemical Engineering or Business Administration

Tools

MS Office Tools

Job description

Overview

The Account Manager is responsible for managing client relationships and driving sales growth. In some territories, this position may oversee a team of service personnel and therefore requires the ability to balance strategic sales objectives with operational team leadership to ensure exceptional customer satisfaction and service delivery.

Responsibilities

• Build and maintain strong relationships with existing and prospective customers
• Develop and execute sales strategies to achieve revenue and profitability targets
• Identify new business opportunities and expand market share within assigned territory
• Conduct sales and technical presentations with demonstrations to showcase RMC solutions
• Negotiate contracts and manage customer expectations to ensure long-term partnerships
• Create customer solutions proposals including service, technology, and chemicals, along with professional presentations
• Structure and communicate plans, progress, and results on a regular basis to the different RMC stakeholders
• Provide market intelligence to marketing management
• Create and maintain sales activity pipeline according to existing company procedures, using CRM software
• Provide customer accounts with regular revenue re-forecasts vs original plans
• Lead overall customer experience and coordinate as needed with local sales and service teams
• Deliver business reviews including KPIs to customers, either in person or remotely
• Champion safety awareness & compliance with RMC team, prospects and existing corporate accounts

Service Management

• Lead and manage service technicians to deliver exceptional on-site customer support
• Coordinate service schedules as needed, ensuring timely delivery of on-site services and solutions
• Train, mentor, and develop service team members to enhance technical and customer service skills
• Monitor service team KPIs and provide feedback to ensure alignment with company standards
• Provide guidance on troubleshooting equipment and chemical application issues
• Conduct on-site evaluations to ensure the effectiveness of implemented solutions
• Oversee inventory management and ensure service team members have the necessary tools and resources
• Stay informed about industry trends, competitors, and emerging technologies
• Perform similar/related duties as needed

Education/ Licenses or Certification

• Bachelor’s degree in chemical engineering, Business Administration, or related field (preferred)
• Valid driver’s license

Experience

• 3-5 years in Account Management and Service of Water Treatment required

Skills

• Able to build professional customer presentations using MS Office tools
• Solution selling and negotiation
• Ability to understand P&L, with strong attention to detail
• CRM software

Competencies

• Strategic agility
• Leadership
• Business acumen
• Change management
• Effective listening
• Ability to develop trust & relationships
• Priority management
• Effective communication and interpersonal skills
• Problem Solving

Physical Requirements / Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a hands-on field sales and service position that requires the majority of time spent in the field servicing customers and making sales calls to prospects. Additional requirements below.

• Ability to transport RMC chemical products and equipment (pushing, pulling, and lifting- approximately 50 lbs.).
• Travel is required and may include extended drive times and overnight stays based on assigned territory
• Sit or stand for extended periods of time
• Walking extended distances in a factory environment, sometimes on wet surfaces
• Ability to climb ladders
• Efficient use of hand tools for installing and servicing equipment
• Visual acuity necessary to utilize a computer monitor and ability to operate general office equipment throughout the course of a normal workday