Customer Service Agent

PrimeFlight Aviation Services; Monterey (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

PrimeFlight Aviation Services seeks a Customer Service Agent to welcome passengers at the airport, assist with inquiries, and support check-in and boarding processes. You will ensure compliance with airline policies, security regulations, and safety procedures while partnering with airport colleagues to deliver a high-quality passenger experience.

This role requires strong communication in English, a minimum of one year in customer service, and flexibility to work various shifts, including

Qualifications

• 18 years of age or older.
• Legally authorized to work in the country of employment.
• 1 year of customer service experience.
• Ability to read and interpret information in print and electronically using digital devices.
• Clear communication with colleagues and clients in-person and electronic.
• Pass a background check and drug screen.
• Eligible to obtain FAA/RAIC/TSA/Port Authority/U.S. Customs credentials as applicable.
• Open to flexible shifts including nights, weekends, and holidays.
• Ability to perform essential duties; accommodations available if needed.

Responsibilities

• Greet and assist passengers with check-in, boarding, and inquiries.
• Provide accurate flight and airport services information.
• Process check-in and baggage handling efficiently and courteously.
• Assist passengers with self-service kiosks and online check-in.
• Resolve issues and complaints professionally and promptly.
• Make announcements and update passengers on changes and boarding times.
• Ensure compliance with airline and airport regulations and procedures.
• Coordinate with ground staff and crew for a smooth passenger experience.
• Process ticket sales, upgrades, and re-bookings as required.
• Maintain knowledge of frequent flyer programs and loyalty services.
• Support security personnel to ensure passenger safety.

Skills

Customer service

English proficiency

Background check

Shift flexibility

Credentials eligibility (FAA/TSA/RAIC/

Tools

IPads/Tablets/Computers/Mobile devices

Job description

Description

POSITION DESCRIPTION

SUMMARY OVERVIEW

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

20260505

RESPONSIBILITIES

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries
• Provide accurate information on flight schedules, gate assignments, and airport services
• Handle passenger check-in and baggage processing efficiently and courteously
• Assist passengers with self-service kiosks and online check-in procedures
• Effectively resolve customer issues and complaints in a professional and timely manner
• Make announcements and keep passengers informed about flight changes and boarding times
• Ensure compliance with all airline and airport regulations and procedures
• Handle the boarding process, including verifying travel documents and issuing boarding passes
• Coordinate with ground staff and crew to ensure a smooth passenger experience
• Process ticket sales, upgrades, and re-bookings as needed
• Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services
• Collaborate with security personnel to ensure passenger safety and security
• Keep the work area clean, organized, and stocked with necessary materials
• Participate in ongoing training and development to enhance customer service skills
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• One year of customer service experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
• To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• Must be able to reach with arms and grasp with hands
• Must be able to push, pull
• Must be able to crawl and crouch, at times, in confined tight spaces
• Must be able to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.