Account Manager

Roylo Partners; City of Rochester (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Paid time off

Professional development

Advancement opportunities

Job summary

Roylo Partners in Rochester, NY seeks a proactive Account Manager to turn client connections into lasting growth. You will own a portfolio, drive revenue retention and expansion, and collaborate with product, support, and sales teams to deliver measurable results.

The role demands relationship building, strategic problem solving, and rigorous attention to contract terms and client feedback. If you thrive in a fast-paced environment and excel at cross-functional teamwork, apply to help Roylo

Qualifications

• Excellent relationship-building and consultative communication skills.
• Strategic thinking to anticipate client needs and craft tailored solutions.
• Ability to manage multiple high-priority accounts while hitting revenue targets.
• Strong attention to contract terms, client feedback, and opportunity tracking.
• Proficiency with CRM platforms, reporting dashboards, and presentation tools.
• Experience in account management, customer success, business development, or client services is required.

Responsibilities

• Nurture Client Partnerships: Serve as the primary, trusted strategic advisor for a dedicated portfolio of client accounts.
• Drive Retention & Upsells: Identify client growth targets and align high-value solutions to maximize account expansion and contract renewals.
• Monitor Account Metrics: Track key account health indicators, usage benchmarks, and satisfaction ratings proactively.
• Align Internal Resources: Coordinate client requirements seamlessly with internal product, support, and execution teams.
• Lead Strategic Reviews: Organize and facilitate regular client progress touchpoints and executive quarterly reviews.
• Maintain Portfolio Data: Keep detailed records of contract renewals, sales pipelines, and interaction histories within the CRM.
• Resolve Account Roadblocks: Address client challenges promptly, implementing win-win solutions that preserve trust.
• Analyze Feedback Trends: Review client feedback to refine service offerings and improve long-term customer retention strategies.

Skills

Relationship Building

Strategic Problem-Solving

Time & Portfolio Management

Sharp Detail Orientation

Software & CRM Comfort

Relevant Experience

Tools

Salesforce

HubSpot

Job description

Account Manager — Turn Client Connections Into Lasting Growth

Full-time | On-site

Enduring commercial success depends on genuine client advocacy, strategic account management, and energetic leaders who can convert customer challenges into valuable opportunities. We’re looking for a proactive Account Manager to join our Rochester office and drive revenue retention and expansion across our valued client portfolio. If you enjoy building authentic relationships, uncovering client goals, collaborating across teams, and delivering measurable results, this is a prime opportunity to advance your account management career and fuel continuous business expansion.

The Role

• Nurture Client Partnerships: Serve as the primary, trusted strategic advisor for a dedicated portfolio of client accounts.
• Drive Retention & Upsells: Identify client growth targets and align high-value solutions to maximize account expansion and contract renewals.
• Monitor Account Metrics: Track key account health indicators, usage benchmarks, and satisfaction ratings proactively.
• Align Internal Resources: Coordinate client requirements seamlessly with internal product, support, and execution teams.
• Lead Strategic Reviews: Organize and facilitate regular client progress touchpoints and executive quarterly reviews.
• Maintain Portfolio Data: Keep detailed records of contract renewals, sales pipelines, and interaction histories within the CRM.
• Resolve Account Roadblocks: Address client challenges promptly, implementing win-win solutions that preserve trust.
• Analyze Feedback Trends: Review client feedback to refine service offerings and improve long-term customer retention strategies.

What You’ll Need

• Relationship Building: Exceptional interpersonal, negotiation, and consultative communication capabilities.
• Strategic Problem-Solving: Resourcefulness in anticipating client needs and delivering tailored business solutions.
• Time & Portfolio Management: Strong ability to manage multiple account priorities simultaneously while meeting revenue targets.
• Sharp Detail Orientation: Meticulous attention to contract terms, client feedback, and opportunity tracking.
• Software & CRM Comfort: Proficiency with CRM platforms (e.g., Salesforce, HubSpot), reporting dashboards, and presentation tools.
• Relevant Experience: Prior experience in account management, customer success, business development, or client services is required.

Benefits may include health and dental coverage, paid time off, professional development, and opportunities for advancement.