Account Manager

Flooid; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life & disability coverage

Uncapped PTO

Job summary

Flooid is seeking an Account Manager to be the primary contact for a named set of Flooid customers across North America. The role focuses on building trusted relationships with executives, driving satisfaction, and nurturing growth.

You will manage projects, forecast metrics, and develop strategies to expand education, professional services, managed services, and software development offerings. The position offers flexibility to work remotely or in a hybrid setup within the United States, with

Qualifications

• Degree or comparable work experience in business or related field.
• 5–7 years in Sales/Account Management.
• 5 years in Retail, Supply Chain, or relevant markets.
• Proven quota attainment.
• Knowledge of Retail POS and store solutions.
• Ability to quickly learn Flooid products and services.
• Strong cross-functional relationship building across the company.
• Budget management, P&L, and revenue forecasting knowledge.
• Strong communication skills (oral and written).
• Excellent organizational and multitasking abilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Develop and maintain extensive relationships with current customers.
• Maximize customer satisfaction and manage expectations.
• Manage strategic and operational aspects of large-scale customer solutions.
• Forecast and track key account metrics.
• Meet and exceed annual sales targets / budgets.
• Develop account strategy to ensure ongoing revenue acrossEducation, Professional Services, Managed Services, and Software Development.
• Identify and develop additional sales and service opportunities within accounts.
• Conduct Quarterly Business Reviews with the customer.
• Communicate with Flooid leadership regularly.
• Travel to customer locations up to 20%.

Skills

Sales / Account Management

Retail / Supply Chain

Quota attainment

Budget management

Contracts / Commercials

Cross-functional relationships

Communication skills

Learning Flooid products

Organizational skills

Time management

Education

Degree in Business, Computer Science, or related field

Job description

Overview

The Flooid Account Manager acts as the main point of contact for a named set of Flooid customers and is responsible for developing/nurturing relationships with key C-level executives, driving customer satisfaction. Additionally, the Account Manager serves as an escalation point for existing projects, maintaining service level achievement and building organic growth. Finally, the successful Account Manager will display the drive and initiative needed to meet or exceed annual order and revenue objectives.

You and the Role

The Flooid Account Manager has great flexibility and the opportunity to work on accounts throughout North America. The primary duties of this role include:

• Develop and maintain extensive, strong, and long-term positive relationships with current customers
• Maximize customer satisfaction and effectively communicate and manage customer expectations
• Manage strategic and operationally tactical aspects of multiple large-scale customer solutions
• Manage project profitability, including project estimates, budgets, sales forecasts, and expense management
• Forecast and track key account metrics
• Focus on the appropriate priorities in delivering solutions in a timely fashion, including Statements of Work, Change Requests, and legal matters
• Identify and develop additional sales and service opportunities within assigned accounts
• Meet and exceed annual sales targets / budgets
• Develop account strategy to ensure an ongoing customer relationship and annual revenue for Education, Professional Services, Managed Services, and Software Development
• Develop sales opportunities in conjunction with the account strategy
• Introduce product and service enhancements along with new products and services
• Conduct Quarterly Business Reviews with the customer to review the holistic state of the account and discuss future and strategic opportunities
• Communicate openly and effectively with Flooid senior leadership on a regular basis
• Maintain a relationship with and an awareness of the project team principals, methodologies, and practices, to address and resolve customer satisfaction issues
• Travel to customer and prospect locations as needed (up to 20%)

Skills & Experience

A successful Account Manager at Flooid will be a pro-active self-starter who collaborates effectively with team members and seeks out opportunities for innovation and improvement. The ideal candidate will have the following skills and experience:

• Degree in Business, Computer Science, or related field, or comparable work experience
• At least 5 -7 years of experience in Sales and/or Account Management
• At least 5 years of experience in Retail, Supply Chain, or relevant markets
• Proven record of successfully selling into a named territory of accounts
• Proven record of quota attainment
• Knowledge of Retail POS and store solutions
• Ability to quickly develop a working knowledge of Flooid products and services
• Demonstrated ability to build trust and strong cross-functional relationships across the company to achieve common goals
• Working knowledge of budget management, P&L, and revenue forecasting
• Knowledge of contracts, terms, and commercials around software and services
• Strategic focus when decision making
• Excellent interpersonal and oral and written communication skills
• Excellent organizational skills and ability to handle multiple responsibilities and deadlines
• Ability to work under pressure to tight timescales with the ability to prioritize accordingly

The Company

Flooid is an innovative software technology company offering cutting edge retail and hospitality solutions to major global brands, from point of sale, mobile, online, social and beyond, as well as solutions for Cloud and Managed Services, ensuring our retail partners have everything they need to make the sale. Our customers’ needs are at the heart of what we do, and that focus has resulted in great historical success and an exciting strategy for where we are headed in the future.

Location: United States – Remote or In-Office/Hybrid (primary office located in Cincinnati, Ohio). Because this role supports our global business, candidates must be based in the Eastern or Central Time Zones.

Hours: Full-Time – At Flooid, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events.

At Flooid you will find a fun, professional and supportive environment where people genuinely care about the work they do and the customers they serve.

We value contribution over job titles, encourage openness and collaboration, move quickly, and believe in rolling up our sleeves to get great things done.

Benefits:Benefits start on day one – medical, dental, vision, life, and disability coverage available; competitive salary; flexible PTO policy that allows for uncapped PTO; fully paid FMLA leave comparable to company-paid short-term disability coverage; 12 weeks of fully paid parental leave; 401(k) plan with company match

Reasonable Accommodations:Work is performed in an office setting or remote working setting with frequent interruptions. This position requires the ability to sit or stand at a workstation for extended periods of time. The ability to communicate effectively in person, by phone, and on electronic devices is necessary to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Employer:Flooid is an Equal Employment Opportunity (EEO) Employer andcomplies withTitle VII of the Civil Rights Act of 1964 and all other applicable federal, state, and local laws and regulationspertaining toEEO as well assubsequentguidelinesestablishedby the EEO Commission.

We reserve the right to close this vacancy early if we receive a high volume of applications.