Account Manager

The Trade Desk; Chicago (IL); On-site; USD 60,000 - 110,000; Full time

Job summary

The Trade Desk is seeking a client services professional to manage and grow a roster of key accounts. You will collaborate with the Trading and Business Development teams to onboard clients, provide data-driven insights, and drive growth.

You will become an expert on The Trade Desk platform and empower clients with best practices and training. You will train clients on new features, influence product improvements, and help build the Client Services practice by creating materials and guides.

Qualifications

• 2+ years of consultative, client-facing experience in Ad Tech or Digital Marketing.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Proven track record of growing accounts by forging strong client relationships.

Responsibilities

• Manage and grow a roster of key accounts with strategic recommendations.
• Collaborate with Trading to onboard new customers and provide data-driven insights.
• Partner with Business Development to identify growth opportunities in current accounts.
• Become an expert on The Trade Desk platform and advise clients on KPI improvement.
• Provide ongoing training to clients on new features.
• Work with Product Management to define features and drive platform enhancements.
• Help build the Client Services practice with training materials and guides.

Skills

Client-facing

Ad Tech / Digital Marketing

Cross-functional collaboration

Time management

Tools

The Trade Desk platform

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What you’ll do:

• Manage and grow a roster of key accounts by building strong client relationships, providing strategic recommendations and exceptional client service.
• Collaborate with the Trading team to rapidly onboard new customers and provide data driven insights to clients.
• Collaborate with the Business Development team to identify ways to grow current accounts.
• Become an expert on the use and best practices on The Trade Desk platform and offer insights to clients on how to improve campaigns and meet KPIs.
• Provide continual training to clients as new features are added to The Trade Desk.
• Work with Product Management to help define features and drive enhancements to The Trade Desk platform.
• Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides.

Who you are:

• 2 + years of consultative, client-facing experience in Ad Tech/Digital Marketing/ Programmatic experience (Trade Desk platform experience preferred)
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment.
• Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies.
• Effective time management skills – ability to prioritize and meet deadlines.
• Ability to collaborate across multiple teams and internal stakeholders as well as work independently on daily tasks.
• Willingness to travel alongside a team up to 25% of the time.
• Someone who is looking to grow into more senior level opportunities in the region.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at [e-mail] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.