Cabin Appearance Manager

Menzies Aviation; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Menzies Aviation in Atlanta, GA is seeking an experienced Cabin Appearance Manager to oversee cabin service operations, ensure safety, and drive financial performance across their shift.

You will plan resources, liaise with customers, produce reports, mentor staff, and uphold the company’s uniform guidelines and conduct.

Qualifications

• Bachelor's degree or 2–5 years related management experience in airport ground handling
• Minimum 18 years old and proven passenger services track record
• Knowledge of IATA Standard Ground Handling Agreement and strong planning skills

Responsibilities

• Be accountable to the Station VP for health, safety, and financial performance of their shift
• Plan resource allocation in each business unit for their shift
• Routine liaison with customer representatives
• Liaison with internal and external customers and agencies
• Producing routine reports
• Mentor other employees

Skills

Time management

Leadership

Customer service

Planning

Mentoring

Education

Bachelor's degree

2–5 years experience

Tools

IATA knowledge

Job description

Atlanta, GA | ATL
College Park, GA 30320, USA

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Cabin Appearance Manager will be directly responsible for overseeing cabin service operations and will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Full accountability to the Station VP for Health & Safety issues, operational and financial performance of their shift
• Planning resource allocation in each business unit for their shift
• Routine liaison with customer representatives
• Liaison with internal and external customers and agencies
• Producing routine reports
• Support the development of business units with accurate and timely project work.
• Ensuring compliance with all internal and external operational and administrative requirements
• Perform as a mentor to other employees.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Bachelor's degree (B.A.) from four-year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience
• Must be at least 18 years of age.
• Prior Management experience in the Airport Ground Handling business
• Demonstrable track record of passenger services success
• Must excel in time management skills and require minimal supervision.
• A proven track record in managing a business unit.
• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.
• A working knowledge of the IATA Standard Ground Handling Agreement
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.