Account Manager

HealthTrust Performance Group; Cape Girardeau (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision coverage

Behavioral health support

401(k) plan with employer match

Employee Stock Purchase Plan

Flexible spending accounts

Tuition and education assistance

Job summary

AdvantageTrust is seeking an Account Manager to support onboarding, implementation, and ongoing account health for our members. You will deliver best-in-class service, build relationships with members, vendors, and internal teams, and help drive cost savings and standardized solutions within a dynamic team.

You will collaborate across departments to ensure timely delivery of solutions, manage multiple locations, and grow the member base through referrals and onboarding education.

Qualifications

• Bachelor’s Degree – Preferred.
• 3+ years of experience in customer service and/or relationship building - Required.

Responsibilities

• Establishes and maintains professional business relationships, expedites HealthTrust contract participation and aligns HealthTrust service-line solutions for the benefit of assigned members.
• Acts as liaison between members and our internal teams to ensure timely and successful delivery of our solutions.
• Achieve reputation for consistent quality, process and work-flow discipline, task execution, judicious exception, and risk management.
• Continually works to improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability.
• Collaborate with both external and internal colleagues to identify opportunities for process improvement and to deliver more efficient and consistent customer value.

Skills

Customer service

Relationship building

Team collaboration

Education

Bachelor’s Degree – Preferred

High School Graduate/Equivalent – Required

Job description

Do you want to join an organization that invests in you as an Account Manager? At AdvantageTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

The Account Manager role is responsible for supporting the onboarding, implementation, and overall account health maintenance of our members. Responsible for delivering best in class service to company membership and stakeholders to ensure implementation and alignment of supply chain solutions. Driving business growth within portfolio of assigned accounts; key drivers are helping our members reduce costs, improve quality, achieve standardization, and eliminate waste. Responsible for establishing and maintaining professional business relationships with members, vendors, and internal teams. Ability to work collaboratively as part of a team, delivering high quality work in a high demand work environment, is key. Assures all business partners have an outstanding experience with HealthTrust such that they would recommend and promote our services to others.

What you will do in the role:

• Establishes and maintains professional business relationships, expedites HealthTrust contract participation and aligns HealthTrust service-line solutions for the benefit of assigned members.
• Acts as liaison between members and our internal teams to ensure timely and successful delivery of our solutions.
• Achieve reputation for consistent quality, process and work-flow discipline, task execution, judicious exception, and risk management.
• Continually works to improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability.
• Collaborate with both external and internal colleagues to identify opportunities for process improvement and to deliver more efficient and consistent customer value.

Relationship Management

• Manage and maintain levels of accounts to include multi location groups, small ASCs, and up to $ 1 Mil in annual spend per group
• Support company growth through direct supplier referrals, independent member onboarding, and association pipelines.
• Provide new account onboarding education to members on a GPO supply chain opportunities and compliance.
• Follow cross-department communication ensuring all account information is updated timely and accurately in our customer relationship management system.
• Develop distribution rep relationships with a minimum of 50+ field reps as a future source of new accounts and support overall alignment to distribution supplier contract.
• Understanding of risk in member base and how to offset potential threats

Account Health

• Educate members on core portfolio through distributed and direct contracts, program requirements and overall benefits of GPO membership.
• Recognize and support account maintenance and overall compliance of full portfolio penetration with additional areas of non-medical and purchased services.
• Understand governance, purpose, and role of cost analytics with the ability to navigate cost conversations with both members and distributors around flexible markup.
• Complete project-based initiatives that support membership and distribution accuracy and maintenance.
• Performs other duties as assigned

What qualifications you will need:

• Bachelor’s Degree – Preferred
• High School Graduate/Equivalent – Required
• 3+ years of experience in customer service and/or relationship building - Required
• Or equivalent combination of education and/or experience

Benefits

AdvantageTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.