Client Success Manager - Supply Chain

RXinsider LTD.; Frisco, Northern (TX, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Education assistance

Fertility and family benefits

Life insurance

Discounts

Job summary

HealthTrust, part of HCA Healthcare, seeks a Client Success Manager to drive client satisfaction and retention for a Valify portfolio. You will onboard clients, support platform adoption, and identify cost-savings opportunities using data insights.

You will also conduct quarterly reviews and collaborate with cross-functional teams to ensure ongoing value and renewals. The role requires 5+ years in healthcare or related fields, strong analytical and communication skills, and travel up to 25%.

Qualifications

• Bachelor’s degree required.
• 5+ years in healthcare, supply chain, or GPO.
• Strong analytical and organizational skills.
• Experience with Excel, Power BI, and CRM systems.
• Excellent communication and relationship management.
• Ability to manage multiple priorities in a fast-paced environment.
• Travel up to 25%.

Responsibilities

• Act as the primary relationship manager to ensure client satisfaction.
• Lead onboarding and implementation of the Valify platform.
• Monitor utilization and drive adoption through training and support.
• Identify cost-saving opportunities using data insights.
• Conduct quarterly business reviews with reporting and recommendations.
• Collaborate with GPO account teams and BI partners.
• Support renewals and promote new Valify features.
• Manage multiple projects and escalate risks as needed.

Skills

Healthcare experience

Analytical skills

Relationship management

Project management

Communication

Education

Bachelor's degree

Tools

Excel

Power BI

CRM systems

Job description

Do you have the career opportunities as a Client Success Manager you want with your current employer? We have an exciting opportunity for you to join HealthTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

Reporting to the Director, Client Success, the Client Success Manager is responsible for driving client satisfaction, engagement, and retention for an assigned portfolio. This role serves as the primary point of contact for Valify subscribers, ensuring successful onboarding, strong platform utilization, and delivery of measurable cost savings.

Key Responsibilities

• Act as the primary relationship manager, ensuring a high level of client satisfaction and engagement
• Lead onboarding and implementation of the Valify platform, managing timelines, communication, and stakeholder alignment
• Monitor utilization and proactively drive adoption through training, support, and ongoing engagement
• Identify and present cost-saving opportunities using data and analytics insights
• Conduct quarterly business reviews, including reporting, presentations, and strategic recommendations
• Collaborate cross-functionally with GPO account teams, sourcing, and business intelligence partners
• Translate client reporting needs and support data quality and analytics initiatives
• Support client renewals, promote new features, and introduce additional Valify solutions
• Manage multiple projects, track progress, and **escalate** risks as needed

Qualifications

• Bachelor’s degree required
• 5+ years of healthcare, supply chain, or GPO experience required
• Strong analytical, problem-solving, and organizational skills
• Experience with data tools (e.g., Excel, Power BI) and CRM systems
• Excellent communication and relationship management skills
• Proven ability to manage multiple priorities in a fast-paced environment
• travel up to 25% required.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.