Account Manager

Workable; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Private Health Insurance

401K and Retirement Plan

Daily lunch allowance

Apple gear provided

Generous PTO

Employee Assistance Program (EAP)

Job summary

A leading HR solutions provider in Boston is seeking an Account Manager to own a portfolio of accounts and drive renewals. The ideal candidate will build long-term client relationships, identify customer needs, and collaborate with internal teams to enhance the customer experience. Candidate should have two years of experience in Account Management or sales-focused Customer Service. This role offers comprehensive benefits including health insurance, 401K, and generous PTO.

Qualifications

• Must have two (2) years of experience in a similar environment or related skills.
• Must be efficient in a fast-paced environment.
• Relevant experience in Account Management or sales-focused Customer Service.

Responsibilities

• Own a portfolio of accounts and build long-term relationships.
• Drive and secure renewals across assigned accounts.
• Identify customer needs and uncover upgrade opportunities.
• Collaborate cross-functionally to enhance customer experience.
• Provide customer feedback to product management.
• Engage in customer negotiations as necessary.

Skills

Attention to detail

Problem-solving

Excellent communication skills

Customer service skills

Organized

Self-starter

Education

Bachelor's degree

Tools

Salesforce (CRM)

Job description

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world's most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you'll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

Account Manager – Boston

We are looking for an Account Manager in Boston. As an Account Manager, you will be responsible for owning a portfolio of accounts, driving and securing renewals, identifying customer needs to support their business goals, and uncovering upgrade opportunities during the renewal process.

Essential Responsibilities

• Owning a portfolio of accounts by conducting regular meetings, understanding customer needs, and building long-term relationships.
• Driving and securing renewals across your assigned accounts.
• Identifying customer needs to support their business goals and uncovering upgrade opportunities to maximize adoption of Workable solutions.
• Collaborate cross-functionally with internal teams to enhance the customer experience and drive success.
• Provide customer feedback to product management.
• Partner with leadership to engage in customer negotiations where necessary.
• Ensure renewals are well-documented and accurately forecasted.
• Work with customers to build relationships and expedite resolution of contract inquiries.
• Continuously contribute to the improvement of the renewal process to increase revenue retention and mitigate churn.

Requirements

• Attention to detail is a must.
• You enjoy problem-solving and uncovering customer needs.
• Excellent oral and written communication skills.
• Strong desire to develop customer service skills and ability to nurture relationships.
• Must be organized and efficient to keep up in a fast-paced environment.
• Self-starter.
• Salesforce (CRM) experience is a plus.
• Relevant experience in Account Management or sales-focused Customer Service.
• Bachelors degree preferred.
• Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred.

Benefits

• Comprehensive Coverage: Private Health Insurance, Dental, and Vision Insurance, plus Life and AD&D Insurance to keep you and your loved ones secure.
• Financial Wellness: 401K, Retirement Plan, and Performance Bonuses to invest in your future.
• Stay Connected: Cell phone reimbursement for seamless communication.
• Work in Style: Apple gear provided to set you up for success.
• Recharge & Relax: Generous PTO because we believe in work-life balance.
• Support When You Need It: Access to our Employee Assistance Program (EAP) for personal and professional support.
• Daily Fuel: Receive a daily lunch allowance to keep you energized and productive during your workday at the office.

Workable is an equal opportunity employer. We welcome applicants from diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.