Account Manager

Viking Incorporated; Blaine, Northern (MN, KY); Hybrid; USD 66,000 - 79,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

STD, LTD, Paid Leave

Life Insurance (Basic and Voluntary)

HSA and FSA options

401(k) matching

Paid Time Off

Paid Holidays

Quarterly Bonus Potential

Viking Ownership Program

Viking Annual Bonus

Job summary

Viking Engineering & Development is seeking a Nails (Fasteners) Account Manager to manage customer accounts, drive new business opportunities, and coordinate logistics to ensure timely and accurate product delivery.

You will collaborate with customers, suppliers, warehouses, and internal teams to process orders efficiently and meet or exceed expectations, while maintaining strong relationships and accurate customer records.

Qualifications

• 3+ years of customer service or sales experience preferred
• Experience in a fast-paced, multi-tasking environment
• Bachelor’s degree or equivalent experience preferred

Responsibilities

• Develop new business opportunities through outbound calls and follow-up communication
• Build and maintain strong relationships with existing customers
• Prepare quotes, sales orders, and supporting documentation
• Maintain up-to-date customer records in company systems
• Proactively communicate with customers regarding pricing, order status, shipping updates, quality concerns, and collections
• Manage order processing, including order entry, purchase orders, receiving, and packing slip verification
• Generate and review sales and inventory reports to support decision-making
• Identify and escalate product or quality concerns per company procedures
• Coordinate product transportation from suppliers and warehouses
• Monitor shipping schedules and ensure timely delivery
• Manage inventory levels and maintain relationships with warehouse partners
• Track inbound and outbound shipments including direct customer deliveries
• Work with transportation providers to secure competitive freight pricing
• Maintain strong working relationships with logistics partners

Skills

Organizational skills

Communication skills

Multitasking

Customer-focused

Phone & email communication

Education

High school diploma or GED

Bachelor’s degree or equivalent experience

Tools

CRM or database systems

Job description

Nails Account Manager

At Viking Engineering & Development, this isn’t a typical sales role. Every team member plays a direct role in our success—and this position is key to building and maintaining strong relationships with our customers while driving growth in our nails product line.

In this role, you’ll work at the intersection of sales, customer service, and logistics. You’ll have the opportunity to connect directly with customers, manage orders from start to finish, and collaborate with internal teams and external partners to ensure a seamless experience. Your organization, communication, and problem-solving skills will have a real impact on both customer satisfaction and operational success.

If you enjoy building relationships, staying organized in a fast-paced environment, and being part of a team that values ownership and accountability, this is a role where you can thrive.

About the Role

Viking is seeking a Nails (Fasteners) Account Manager who is detail-oriented, proactive, and customer-focused. In this role, you will be responsible for managing customer accounts, generating new business opportunities, and coordinating logistics to support timely and accurate product delivery.

You’ll partner closely with customers, suppliers, warehouses, and internal teams to ensure orders are processed efficiently and expectations are met or exceeded.

What You’ll Do

Sales & Customer Management

• Develop new business opportunities through outbound calls and follow-up communication


• Build and maintain strong relationships with existing customers


• Prepare quotes, sales orders, and supporting documentation accurately and efficiently


• Maintain accurate and up-to-date customer records in company systems


• Proactively communicate with customers regarding pricing, order status, shipping updates, quality concerns, and collections


• Manage order processing, including order entry, purchase orders, receiving, and packing slip verification


• Generate and review sales and inventory reports to support decision-making


• Identify and escalation product or quality concerns in accordance with company procedures

Logistics & Supply Chain Coordination

• Coordinate product transportation from suppliers and warehouses


• Monitor shipping schedules and ensure timely delivery


• Manage inventory levels and maintain strong relationships with warehouse partners


• Track inbound and outbound shipments, including direct customer deliveries


• Work with transportation providers to secure competitive freight pricing

Maintain strong working relationships with logistics partners

Requirements

What We’re Looking For

Education & Experience

• High school diploma or GED required


• 3+ years of customer service or sales experience preferred


• Experience working in a fast-paced, multi-tasking environment

Skills & Competencies

• Strong organizational skills with exceptional attention to detail


• Excellent communication and interpersonal skills


• Ability to manage multiple priorities and deadlines


• Customer-focused mindset with strong problem-solving ability


• Comfortable communicating regularly by phone and email

Preferred Qualifications

• Bachelor’s degree or equivalent experience


• Previous sales experience


• Experience with CRM or database systems

Why You’ll Love Working at Viking

As an employee-owned company, Viking offers a culture where every employee contributes to our success. You’ll work in a collaborative, hands-on environment where your work directly impacts customers and business performance.

Pay and benefits

This is a full-time, in-office exempt position

Starting pay for this position is $66,000-$79,000 and complies with federal and local regulations and may vary based on factors such as market conditions, level of experience and training, education, certifications, as well as internal and external equity.

This position is also eligible to participate in the Company's commission program. Commission payments, if any, will be earned and paid in accordance with the terms of the applicable commission plan.

Viking has a generous benefits package including:

• Health, Dental, and Vision Insurance


• STD, LTD, Paid Leave


• Basic and Voluntary Life Insurance


• HSA and FSA options


• 401(k) matching


• Paid Time Off


• Paid Holidays


• Quarterly Bonus Potential


• Viking Ownership Program


• Viking Annual Bonus

Ready to Build Something That Lasts?

At Viking, owner supports the craftsmanship, reliability, and performance our customers depend on. If you're ready to grow your career with a team that values excellence and people, we'd love to meet you.