Field Service Technician

Viking Incorporated; Newark (OH); On-site; USD 45,460 - 68,880; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) matching

Paid Time Off

Travel reimbursement

Expense account

Job summary

Viking Engineering and Development seeks a Field Service Technician to install, troubleshoot, repair, and maintain its automated wood fastening machines. You will lead full installations, calibrations, and hands-on operator training, ensuring performance and safety.

The role requires mechanical, electrical, hydraulic, and pneumatic expertise, travel ~60-75%, and a strong customer-focus to drive long-term success at customer sites.

Qualifications

• 3+ years of Field Service experience on industrial equipment or related mechanical/electrical roles.
• Ability to read technical journals, manuals, blueprints and schematics.
• Experience with pneumatics and hydraulics preferred.

Responsibilities

• Install, service, troubleshoot and maintain Viking equipment using electrical, pneumatic, hydraulic and mechanical knowledge.
• Read schematics and manuals to ensure proper assembly and operation.
• Test, calibrate and verify equipment meets specifications.
• Train operators and maintenance staff on operation, safety and preventive maintenance.
• Provide detailed service and expense reports and communicate with engineering teams.

Skills

Field service experience

Electrical troubleshooting

Reading schematics

PLC familiarity

Pneumatic and hydraulic systems

Education

Associate degree in Mechatronics or Automated Machines

Tools

Solidworks

Emerson and B&R programming software

Microsoft Office Suite

Job description

Description

Do you enjoy traveling? Want to see the world while building your technical career? Join the market leader and take your career to the next level.

For over 50 years, Viking Engineering & Development has been the trusted name in automated nailing solutions—building lasting partnerships one pallet at a time.

Viking Engineering and Development is looking for a dynamic Field Service Technician. This position plays a vital role in supporting our customers by installing, troubleshooting, repairing, and maintaining industry-leading wood fastening machines. Our Field Service Technician oversees every new machine installation from start to finish—managing setup, calibration, and providing hands-on training for operators and maintenance teams.

In this role, you’ll take ownership of new machine installations from start to finish—handling setup, calibration, and hands-on training for operators and maintenance teams. You’ll apply your expertise in mechanical, electrical, hydraulic, and pneumatic systems to ensure optimal machine performance and long-term customer success.

• Install, service, troubleshoot, and maintain Viking equipment using electrical, pneumatic, hydraulic, and mechanical knowledge.
• Read and interpret blueprints, schematics, and technical manuals to ensure proper assembly and operation.
• Test and calibrate equipment to ensure functionality and compliance with specifications.
• Perform modifications and repairs; document changes accurately and communicate with engineering teams.
• Train customer operators and maintenance staff on equipment operation, safety, and preventive maintenance.
• Provide phone support as needed.
• Maintain strong customer relationships by addressing issues professionally and efficiently.
• Provide detailed and accurate service reports and expense reports in a timely manner.
• Ensure all work complies with company safety standards and OSHA regulations.

Requirements

Required Skills and Experience

• 3+ years of experience in Field Service of Industrial equipment, or related mechanical / electrical roles.
• High mechanical aptitude, problem-solving and troubleshooting ability especially in electrical systems, programmable logic controllers (PLC), and mechanical systems.
• Ability to read, analyze and interpret technical journals, manuals, blueprints, and schematics.
• Experience with pneumatics and hydraulics preferred.
• Valid driver's license and clean driving record
• A two-year degree in Mechatronics or Automated Machines is preferred.

Preferred Software Experience

• Microsoft Office Suite - Word, Excel, Access, Publisher, PowerPoint, and Outlook
• Emerson and B&R Programming Software
• Solidworks

Percentage of travel required

This position includes initial training at our Blaine, MN location. When not traveling to customer sites, you will also be in Blaine on occasion. This is a high-travel role, primarily domestic with occasional international assignments. Candidates should be able to obtain a U.S. passport for international travel (average travel is approximately 60-75%) and be comfortable driving for extended periods of time.

Pay and benefits

This is a full-time non-exempt position. This position regularly requires overtime hours as needed.

Starting pay for this position is $33.00 - $50.00 per hour and is highly dependent on applicable experience and skills. This is the targeted range for new hires, but over time, there's potential to earn more as you grow in the role and gain experience, skills, and tenure.

Viking has a generous benefits package including:

• Health, Dental, and Vision Insurance
• STD, LTD, Basic and Voluntary Life Insurance
• HSA and FSA options
• 401(k) matching
• Viking Ownership Program
• Viking Annual Bonus
• Paid Time Off
• Paid Holidays
• Mileage reimbursement
• Travel reimbursement
• Expense account

Why Join Viking?

Viking offers the opportunity to work with cutting-edge industrial equipment while gaining extensive travel experience. The role provides a hands-on, independent work environment that encourages autonomy and skill development. In addition, Viking supports its employees with strong benefits and offers meaningful growth potential for long-term career advancement.