Onboarding Specialist

inKind; Austin (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Generous PTO

Health and dental insurance

Child care benefits

Dog-friendly workspace

Daily lunches

Job summary

inKind is seeking an Onboarding Specialist to train and steward restaurant partners as they launch on our platform. You will learn each partner's goals and show them how to use inKind efficiently, serving as the main contact for inquiries and feedback during the rollout.

Based in Austin, the role is primarily in-person at our office, with opportunities to collaborate across teams and optimize onboarding processes.

Qualifications

• Bachelor's degree plus 1 year of relevant experience.
• Experience with team collaboration and presentation tools (Google Suite, Slack, Asana, Cordial, Keynote).
• Experience with project management, account portfolio planning, and/or prioritization.

Responsibilities

• Coordinate onboarding and training of Restaurant Partners to inKind's platform.
• Manage personal queue of new projects, new location requests, and maintenance requests.
• Serve as a subject matter expert on the implementation of inKind's Restaurant Partner products and services.
• Work cross-functionally with other departments to refine existing processes pertaining to the partner experience.
• Build relationships with external inKind partners to improve our implementation process for users.

Skills

Team collaboration

Presentation tools

Project management

Prioritization

Education

Bachelor's Degree

Tools

Google Suite

Slack

Asana

Cordial

Keynote

Job description

Role Summary

Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKind's platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurant's business goals and teach partners how to utilize inKind in a simple and effective way, acting as the main point of contact for our restaurant partner's inquiries, issues, and feedback during the launch cycle.

Who You Are

• Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
• A strong communicator who is able to efficiently work with external stakeholders and internal teams to quickly execute onboarding processes
• An eager and enthusiastic learner who enjoys working within a team
• Adaptive, organized, and eager to learn new technologies and systems
• A natural problem solver and creative thinker

Responsibilities/Essential Functions

• Coordinate the onboarding and training of Restaurant Partners to inKind's platform
• Manage personal queue of new projects, new location requests, and maintenance requests
• Serve as a subject matter expert on the implementation of inKind's Restaurant Partner products and services
• Work cross-functionally with other departments to refine existing processes pertaining to the partner experience
• Build relationships with external inKind partners to improve our implementation process for users

Minimum Qualifications

• Bachelor's Degree + 1 years of relevant experience
• Experience working with team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc.
• Experience with project management, account portfolio planning, and/or prioritization

Preferred Qualifications

• Experience working with restaurants or food-related entities/clients
• Experience working in a training or operational capacity is a plus

Work Environment

• The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
• This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas

Some of our Benefits

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in a secure building with great views of downtown Austin
• Daily lunches and snacks

Salary

• $65,000-$75,000, DOE + Bonus

inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.

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