Account Manager

Socket.dev; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev is seeking an Account Manager to deliver exceptional day-to-day service by managing orders from quote through delivery. You will work with the Business Development Manager to ensure accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience.

You will own operational execution while the BDM leads relationship development, aiming for at least $1 million in annual combined sales.

Qualifications

• Bachelor's degree preferred or equivalent customer service/account management experience.
• Excellent organizational and multitasking skills.
• Strong attention to detail and communication skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and order management software.

Responsibilities

• Manage customer orders from initial quote through production, shipment, and delivery.
• Prepare accurate quotes, sales orders, and purchase orders.
• Coordinate artwork approvals and production timelines.
• Monitor order status to ensure deadlines are met.
• Maintain accurate customer and order information within company systems.
• Serve as the primary day-to-day contact for customer questions regarding active orders.
• Provide timely communication regarding order status, shipping updates, and issue resolution.
• Deliver an exceptional customer experience through responsiveness and attention to detail.
• Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.
• Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
• Resolve vendor issues proactively to minimize customer impact.
• Ensure vendor compliance with quality and delivery expectations.
• Work closely with the assigned Business Development Manager to support account growth.
• Communicate customer needs, challenges, and opportunities.
• Assist with preparing customer presentations, samples, and proposals.
• Support sales initiatives by providing operational expertise.

Skills

Organizational skills

Multitasking

Written and verbal communication

Attention to detail

Deadline management

Office software

Order management systems

Education

Bachelor's degree or equivalent in related field

Tools

Microsoft Office

Order management software

Job description

The Account Manager (AM) is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. Working in partnership with an assigned Business Development Manager (BDM), the Account Manager ensures accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience. While the Business Development Manager leads relationship development and business growth, the Account Manager owns the operational execution that allows customers to receive timely, accurate, and professional service. Together, the Account Manager and Business Development Manager are responsible for achieving a minimum of $1 million in annual combined sales.

Essential Duties and Responsibilities

Account Management

• Manage customer orders from initial quote through production, shipment, and delivery.
• Prepare accurate quotes, sales orders, and purchase orders.
• Coordinate artwork approvals and production timelines.
• Monitor order status to ensure deadlines are met.
• Maintain accurate customer and order information within company systems.

Customer Service

• Serve as the primary day-to-day contact for customer questions regarding active orders.
• Provide timely communication regarding order status, shipping updates, and issue resolution.
• Deliver an exceptional customer experience through responsiveness and attention to detail.
• Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.

Vendor Management

• Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
• Resolve vendor issues proactively to minimize customer impact.
• Ensure vendor compliance with quality and delivery expectations.

Team Collaboration

• Work closely with the assigned Business Development Manager to support account growth.
• Communicate customer needs, challenges, and opportunities.
• Assist with preparing customer presentations, samples, and proposals.
• Support sales initiatives by providing operational expertise.

Requirements

Qualifications

• Bachelor's degree preferred or equivalent customer service/account management experience.
• Experience in promotional products or a related industry preferred.
• Excellent organizational and multitasking skills.
• Strong attention to detail.
• Outstanding written and verbal communication skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and order management software.

Core Competencies

• Customer Service Excellence
• Organization
• Attention to Detail
• Communication
• Teamwork
• Time Management
• Problem Solving
• Vendor Management
• Accountability
• Adaptability

Key Performance Indicators (KPIs)

• Order accuracy
• On-time order completion
• Customer satisfaction
• Vendor issue resolution
• Quote turnaround time
• Order processing efficiency
• Team achievement of at least $1 million in annual combined sales
• Internal collaboration and communication