Account Manager

Markaaz; Austin (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

Markaaz is looking for a proactive Account Manager to build and maintain strong relationships with strategic accounts. This remote role requires managing client success and driving account growth by identifying new opportunities. Ideal candidates will have experience in B2B environments and be adept at fostering long-term partnerships through effective communication and collaboration.

Qualifications

• 3–5 years of experience in account management in a B2B or SaaS environment.
• Experience with enterprise clients.
• Strong understanding of B2B business needs and technology implementation.

Responsibilities

• Serve as the primary contact for strategic account relationships.
• Identify growth opportunities and drive account success.
• Coordinate with cross-functional teams to align client needs.

Skills

Account Management

Client Success

Project Management

Communication

Problem Solving

Education

Bachelor's degree in Business, Marketing, or Communications

Tools

Salesforce

Adobe

Job description

Job Description

Position: Account Manger

Supervisor’s Title: GM – Global Partnerships & Key Accounts

Status: Full Time

Location: Remote

____________________________________________________________________________________

Primary Goal: Markaaz is seeking a proactive and relationship-driven Account Manager to support its highest-priority strategic accounts. Reporting directly to the General Manager, Global Partnerships and Key Accounts, the Account Manager will be responsible for managing the day-to-day relationship, ensuring client success, and identifying growth opportunities within the account. Acting as a monetization engineer, this role is focused on unlocking each client’s full potential by helping them derive maximum value from Markaaz’s platform and data products. This requires a hands-on partner who can deeply understand the client’s business, guide strategic adoption of our solutions, and drive meaningful expansion through trusted advisory and cross-functional collaboration. The Account Manager will work closely with the VP of Program Delivery and internal teams to deliver outstanding client service and ensure long-term partnership success.

Responsibilities:

• Serve as the primary point of contact for the assigned strategic account on all day-to-day matters in addition to acting as a trusted advisor to the client, ensuring successful onboarding, training, and ongoing utilization of Markaaz’s platform and data products
• Help facilitate and drive account growth by identifying new use cases and expansion opportunities across additional business units or markets. This includes developing a deep understanding of the client’s business needs, organizational structure, technology stack, implementation environment, and key success metrics
• Serve as a monetization engineerby proactively advising clients on how to better leverage Markaaz’s capabilities to optimize internal workflows, enable new revenue streams, and drive operational efficiency
• Coordinate with cross-functional teams (Product, Marketing, Data, Operations) to deliver timely and high-quality outputs aligned with client needs
• Monitor and manage project timelines, deliverables, and KPIs to ensure alignment with the account’s goals
• Support the General Manager of Global Partnerships and Key Accounts in strategic planning, meeting preparation, and executive reporting
• Partner with the VP of Program Delivery to deliver client training sessions, develop usage guides, and provide continuous support to optimize adoption and value realization
• Ensure the client is using Markaaz data effectively and accurately, proactively addressing any questions or issues that arise
• Prepare and deliver regular status updates, performance reports, and recommendations to both internal leadership and client stakeholders
• Proactively identify opportunities to enhance client satisfaction and deepen the relationship
• Partner with Markaaz Product, Technology, and Data teams to maintain a thorough understanding of Markaaz’s offerings to effectively communicate our value proposition and roadmap to the client, and relay client needs and areas of opportunity to internal teams to help shape future solutions
• Continuously identify and pursue opportunities to strengthen the client relationship and drive retention and expansion
  
  

Required Minimum Education and Experience:

• 3–5 years of experience in account management, client success, or project management, ideally in a B2B or SaaS environment
• Experience working with or supporting enterprise clients
• Strong understanding of B2B business needs, data challenges, and technology implementation
• Experience with Salesforce, Adobe, and other sales and project management tools for B2B lead generation and project management
• Strong communication, organizational, and interpersonal skills
• Ability to manage multiple workstreams and prioritize tasks under tight deadlines
• High attention to detail and commitment to delivering exceptional client service
• Bachelor’s degree in business, Marketing, Communications, or a related field preferred
  
  

Additional Preferred Requirements:

• Outstanding ability to bring to paper best in class user experiences
• Highly goal oriented
• Excellent analytical, problem-solving, and decision-making skills
• Exceptional leadership and management skills
• Effective communication and teamwork skills
• Detail-oriented and persuasive
• Ability to work independently in a decentralized environment, without the reliance of direct authority
• Highest level of personal and professional integrity and ethics
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English, any other language a plus
  
  

Competencies:To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

• Critical thinking—able to think critically, reason, and apply knowledge learned on the job to the tasks at hand;
• Problem solving—identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; exhibits creativity and a willingness to try new solutions; and appropriately applies problem-solving techniques
• Confidentiality—operates with the highest level of discretion and maintains complete confidentiality of all business matters,
• Interpersonal skills—thrives in, and fosters, a team-oriented environment; able to establish strong relationships based on a foundation of trust; is able to easily and confidently work with a diverse constituency in regard to cultural backgrounds, levels/roles, and personality differences; remains open to others' ideas
• Oral communication— speaks clearly and persuasively in positive or negative situations and able to effectively make presentations to small or large groups
• Written communication—drafts products with minimal oversight; edits work for spelling and grammar; presents numerical data effectively and accurately; able to skillfully write, read and interpret written information
• Technical knowledge—possesses thorough knowledge of all operating systems and programs required by this role
• Leadership—drives results and establishes and follows fundamental goals; successfully manages and motivates employees; proposes innovative solutions; fosters a success-oriented, accountable environment
• Planning/organizing—effectively prioritizes and plans work activities; manages own time as well as others’ time efficiently and effectively; successfully manages conflicting priorities; communicates key objectives and necessary tactics to meet project requirements/goals; proactively identifies and anticipates needs and makes recommendations for implementation
• Quality control—demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability—skillfully adapts to changes, delays, or other unexpected events; manages competing demands, priorities, and deadlines; able to coordinate across various time zones
• Dependability— self-directed, self-accountable, and self-motivated; meets deadlines; attendance is punctual and reliable; able to take direction, follow instructions, and work independently; solicits feedback to improve performance
  
  

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

Powered by JazzHR

8OSjnsFIB8

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Publishing

Referrals increase your chances of interviewing at Markaaz by 2x

Account Manager [OTE $120,000/year USD] @ CXT Software

Account Manager [OTE $120,000/year USD], CXT Software

United States $70,000 - $90,000 18 hours ago

Fully Remote Fractional Account Director

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.