Account Manager

stellar; Atlanta (GA); On-site; USD 60,000 - 70,000; Full time

Job summary

Stellar in Atlanta, GA is seeking an Account Manager to own relationships with an established portfolio and to drive growth by expanding services and partnerships. You will identify opportunities, manage escalations, and ensure client success through onboarding and ongoing support.

The role emphasizes proactive problem solving, strong communication, and travel up to 25% to client markets, with a focus on delivering measurable value for Stellar’s clients.

Qualifications

• 2+ years of experience in B2B account management, client success, or sales.
• Experience working with large property management companies, real estate investors, or similar B2B clients is preferred.
• Background in property management, construction, HVAC, plumbing, or home maintenance is a plus.

Responsibilities

• Own client relationships: Build trusted partnerships with key stakeholders and become a go-to resource for the clients you manage.
• Drive growth: Identify opportunities to increase work order volume, expand into new markets and service lines.
• Be proactive: Understand client needs, identify potential challenges, and recommend solutions before they become bigger issues.
• Own the client experience: Manage escalations, coordinate with internal teams, and ensure client concerns are addressed.
• Drive engagement and adoption: Help clients get the most out of Stellar through onboarding and ongoing support.
• Use data to tell the story: Share performance insights, market trends, and opportunities that demonstrate Stellar's value.
• Be the voice of the client: Partner with operations, sales, and technology to share feedback and improve the client experience.
• Build strong partnerships in person: Travel to client markets for relationship-building and growth planning.

Skills

B2B account management

Client success

Sales

Relationship-building

Communication skills

Time management

Job description

Do you enjoy building strong client relationships, solving problems, and finding opportunities to grow existing accounts? We're looking for an Account Manager who can do all three.

Stellar partners with large property management companies and real estate investors to make property maintenance more affordable and accessible. In this role, you'll own relationships with an established portfolio of clients, helping them get the most out of Stellar while identifying opportunities to expand our partnerships.

Travel: Up to 25%

Salary Range: $60-70k base annually, opportunities for monthly commission

What You'll Do:

• Own client relationships: Build trusted partnerships with key stakeholders and become a go-to resource for the clients you manage.
• Drive growth: Identify opportunities to increase work order volume, expand into new markets and service lines, and grow Stellar's share of each client's business.
• Be proactive: Understand client needs, identify potential challenges, and recommend solutions before they become bigger issues.
• Own the client experience: Manage escalations, coordinate with internal teams, and ensure client concerns are addressed through resolution.
• Drive engagement and adoption: Help clients and their teams get the most out of the Stellar platform through onboarding, training, and ongoing support.
• Use data to tell the story: Share performance insights, market trends, and opportunities that demonstrate Stellar's value and support client growth.
• Be the voice of the client: Partner with Stellar's operations, sales, and technology teams to share feedback and improve the client experience.
• Build strong partnerships in person: Travel to client markets for relationship-building, business reviews, and growth planning.

We're Looking For:

• 2+ years of experience in B2B account management, client success, or sales.
• Experience working with large property management companies, real estate investment groups, or similar B2B clients is strongly preferred.
• Background in property management, construction, HVAC, plumbing, or home maintenance is a plus.
• Strong relationship-building and communication skills, with the ability to work confidently with stakeholders at all levels.
• A proactive, solutions-oriented mindset. You're comfortable navigating difficult conversations, managing escalations, and finding a path forward.
• A commercial mindset and genuine interest in growing accounts, identifying opportunities, and driving results.
• Strong organizational and time management skills, with the ability to manage multiple client relationships and priorities.
• Comfortable working in a fast-paced, evolving startup environment where things don't always come with a playbook.