Account Manager

Destination Sport Group; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday off

401(k) with company contribution

Healthcare, dental & vision benefits

Generous PTO

Hotel and airline discounts

Employee Assistance Programme

Job summary

Destination Sport Group in Atlanta is seeking an Account Manager to plan, coordinate, and deliver sports travel experiences for clients. You will work closely with the Sales team to manage trip logistics, bookings, itineraries, and client communications, building strong, long-term relationships and ensuring smooth delivery of tours.

The role requires 2+ years in account management or customer-facing roles, a bachelor's degree, and solid knowledge of the soccer landscape in the US and Europe.

Qualifications

• 2+ years of account management, customer service, or client-facing support roles.
• Bachelor's degree or equivalent experience.
• Strong knowledge of the US and European soccer landscape.
• Excellent organisational, time management, and multitasking skills.
• Strong interpersonal, verbal and written communication.

Responsibilities

• Coordinate and deliver sports team travel programmes, ensuring deadlines are met.
• Manage trip logistics including housing, tickets, documents, itineraries and client communications.
• Liaise with hotels, airlines, transport providers, and other partners.
• Create and distribute client communications and travel updates.
• Maintain accurate trip records and management systems.
• Build strong relationships with clients and provide exceptional service.
• Support trips on the ground with Tour Representatives as needed.
• Attend meetings and industry events as required.

Skills

Account management

Customer service

Client-facing

Organizational skills

Communication

CRM proficiency

Education

Bachelor's degree

Tools

Microsoft Office

CRM

Job description

Overview and what we offer

• Hours - 37.5hrs
• Location - Atlanta
• Day off for your birthday
• 401(k) retirement plan with company contribution
• Company contribution towards healthcare, dental and vision benefits
• Generous PTO entitlement
• Hotel and airline discounts
• Employee Assistance Programme
• Destination Sportis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Who we are and what we do

Inspiresport, including Next Generation International, is the leader in international soccer travel and youth sports programming. As an expert in the fields of soccer, sport; and travel logistics, we offer opportunities that include training sessions, games, tournaments, coaching education, cultural experiences and once in a lifetime memories. The standards we maintain assure players, coaches, and parents that they will be safe and well cared for while overseas. We collaborate with 50+ of the largest soccer clubs in the world, a few of which include Manchester United, Real Madrid, Juventus, Arsenal and Manchester City amongst others. Our goal is that every player, coach, and parent will have a positive, life-changing experience impacting their development whilst growing their passion for the sport.

Role purpose

The Account Manager is responsible for planning, coordinating, and delivering exceptional sports travel experiences for clients. Working closely with the Sales team, the role manages trip logistics, travel bookings, itineraries, and customer communications while building strong, long-term client relationships. The successful candidate will ensure the smooth delivery of tours and provide outstanding customer service, maintaining the highest standards throughout the customer journey.

Operational

• Coordinate and deliver sports team travel programmes, ensuring all trip requirements and deadlines are met.
• Manage trip logistics including rooming lists, match tickets, travel documentation, itineraries, and client communications.
• Liaise with hotels, airlines, transport providers, and other suppliers to ensure smooth trip delivery.
• Create and distribute customer communications, including newsletters and travel updates.
• Maintain accurate operational reports, trip records, and management systems (including Nazaries).
• Build strong relationships with clients, providing excellent customer service and responsive communication.
• Work closely with internal teams and external stakeholders to ensure all travel arrangements are accurate and executed successfully.
• Support trips on the ground when required, working alongside Tour Representatives.
• Attend meetings, conferences, and industry events as required.
• Ensure compliance with company standards, values, and operational processes.
• Undertake additional duties as required.

Skills and Experience

• 2+ years' experience in account management, customer service, or client-facing support roles.
• Bachelor's degree or equivalent experience.
• Strong knowledge of the soccer landscape in both the United States and Europe.
• Excellent organisational, time management, and multitasking skills, with the ability to manage multiple projects in a fast-paced environment.
• Strong interpersonal, verbal, and written communication skills.
• Proficient in Microsoft Office and comfortable using CRM and task management systems.
• Self-motivated, proactive, and solution-oriented, with the ability to work independently and as part of a team.
• High level of integrity, professionalism, and accountability.
• Knowledge of international travel would be advantageous but is not essential.