Account Manager

Wallace Management Company LLC; Athens (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Bonus opportunities

Job summary

Wallace Management Company LLC is seeking an Account Manager in Alabama to deliver quick, friendly customer service in person or by phone, assist with loan payments, and guide applicants through the process.

In this role you will build positive customer relationships, monitor loan status, and work with management to uphold branch standards; occasional travel may be required.

Qualifications

• Experience in delivering quick, friendly customer service in person or over the phone.
• Ability to guide customers through loan application and payment processes.
• Strong communication and relationship-building skills.
• Comfort with following up on overdue accounts and working with management.

Responsibilities

• Provide quick and friendly customer service in person or over the phone for questions or loan payments.
• Prepare loan documents and manage the application process.
• Create and maintain positive customer relationships and monitor loan status.
• Contact customers to assist with overdue payments and get back on track.
• Partner with Management to maintain branch operating standards and grow the business.

Skills

Customer service

Account management

Phone sales

Communication

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing!. We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities include:

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.

Full-Time/Part-Time Full-Time