Account Manager

The Community Blood Center; Appleton (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

The Community Blood Center in Wisconsin seeks an Account Manager to recruit sponsor groups and deliver formal presentations to leaders across communities. You will coach drive coordinators, develop strategic plans for growth, and coordinate drives to ensure a safe, adequate blood supply.

The role requires excellent communication, public speaking, relationship-building, and the ability to manage multiple drives and priorities in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience.
• Proven outside sales experience with targets and planning.
• Strong written and verbal communication; public speaking skills.

Responsibilities

• Identify and recruit sponsor groups for mobile blood drives.
• Give formal presentations to leaders or groups to recruit and educate.
• Develop strategic account plans to drive growth and meet goals.
• Schedule drives and coordinate with coordinators and sponsors.
• Mentor coordinators and ensure drives operate smoothly.

Skills

Outside sales

Public speaking

Strategic account planning

Communication skills

Negotiation

CRM familiarity

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

JOB REQUIREMENTS

Are you a passionate influencer with a natural talent for building relationships and driving results? A team player and strategic thinker who thrives in a fast‑paced, collaborative, mission‑driven environment, while making positive impact in your community? We’re seeking an Account Manager a dynamic, goal‑oriented, and adaptable individual who enjoys engaging with and empowering others, with the energy to flourish in a demanding yet rewarding role. You bring a strategic mindset, strong organizational skills, and a keen eye for detail and follow‑through. Most importantly, you know how to connect with people whether through one‑on‑one conversations or compelling public presentations. If you enjoy variety beyond the normal 9-5 routine, and juggling tasks, meeting new people, and creating change excites you, this is the role for you. If you’re ready to make a difference and thrive in a role where your voice and vision matter, we’d love to hear from you.

JOB SUMMARY

Identify and recruit mobile blood‑drive sponsor groups, requiring direct, one‑on‑one contact with leaders of businesses and institutions throughout Green Bay and the surrounding communities. Give formal presentations to these leaders or to groups as part of ongoing community relations awareness, education and donor recruitment programs. Coach and assist blood drive coordinators in planning donor recruitment programs and activities in detail by providing information, promotional material, support and training as required. Develop strategic account plans to drive growth in production. Work irregular hours, including occasional early mornings, evenings and weekends, making presentations and meeting with drive coordinators to ensure blood Drives Operate Smoothly And Efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Executes account recruitment plans in support of the CBC Strategic Plan and Recruitment Goals and Objectives that will result in productive, cost‑effective mobile drives to provide an adequate, safe community blood supply.
• Schedules blood drives in compliance with cGMP, SOPs and mobile scheduling guidelines to maximize the efficient use of resources.
• Projects mobile blood drive collections within acceptable ranges for individual drives and meets or exceeds monthly and annual goals.
• Maintains accurate records of recruitment activities, sponsor group information and blood drive results.
• Oversees fulfillment of individual blood drive schedules.
• Works closely with blood drive coordinators to ensure a successful blood drive.
• Provides training and assists the coordinator as necessary, well in advance of each blood drive.
• Engages with various audiences, including first‑time and repeat donors.
• Leverages marketing materials, reports and correspondence with sponsors.
• Conducts professional formal public speaking presentations to donor group leaders and other audiences to inspire, educate and motivate.
• Conducts evaluation meetings in a timely manner with blood drive coordinator to assess effectiveness of the blood drive, make recommendations for growth & improvement, and schedule next blood drive.
• Conducts in‑depth account analysis to determine production potential.
• Develops strategic account plans to facilitate long‑range planning.
• Prospects, networks and adjusts to new sales opportunities to facilitate growth.
• Applies effective sales skills to maximize account productivity.
• Demonstrates sales team leadership.
• Mentors and trains account associates and account specialists.
• Demonstrates professionalism and maintains sound business relationships; focuses on providing exceptional customer service.
• Demonstrates accountability for individual and team recruitment activities and goals.
• Complies with all policies and procedures as outlined in CBC Employee Handbook, CBC SOPs and/or departmental directives.

OTHER EXPERIENCE AND QUALIFICATIONS

JOB QU LIFICATION REQUIREMENTS: Bachelor's degree, or equivalent experience. A proven, successful track record of outside sales experience which includes strategic account planning and achievement of production targets. Ability to apply a range of traditional and non‑traditional problem‑solving techniques to think through and solve issues creatively to improve performance and company effectiveness. Well‑developed written and verbal communication skills. Demonstrated public speaking skills. Must be highly self‑motivated, able to schedule and follow‑up on meetings without direct supervision. Must possess negotiation skills to resolve issues professionally. Proficiency with Microsoft Office Suite with strong knowledge of Outlook, Excel and Word. Familiarity with CRM systems preferred. User knowledge of the following equipment: laptop computer, photocopier, personal automobile, "smart phone". Must possess a valid Wisconsin driver’s license to operate a personal and CBC vehicle. Employees may occasionally be required to lift objects or materials weighing up to 35 pounds.