Account Management Specialist

Strata Careers; Durham (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Strata Solar is seeking a motivated manager to lead a team of account specialists, serving as the primary liaison for customers, vendors, and prospects within the Strata Solar Services portfolio. This role requires strong leadership, communication, and a sharp eye for detail in a fast-paced environment.

This position involves coordinating site visits, developing pricing estimates, reviewing contracts for scope, and supporting project planning and business development to deliver optimal solar

Qualifications

• BA/BS or 3-5 years of work experience in related field.
• Proficiency with MS Office Suite, file sharing systems, accounting software, and CMMS.
• Outstanding presentation, reporting, and communication skills.
• Experience in delivering client-focused solutions based on customer needs.
• Identifiable business skills in synthesizing and simplifying complex information.

Responsibilities

• Lead a team of account specialists to manage customer and vendor communication.
• Serve as liaison for portfolio-level relationships with customers and vendors.
• Develop pricing estimates for services including subcontractor and vendor support.
• Review contracts to confirm in/out of scope.
• Support small-scale project management and coordinate on-site visits.
• Organize account management and project performance tracking.
• On-board new projects to the Strata Solar Services portfolio.
• Assist business development for add-on work and RFP responses.
• Coordinate cross-functional teams to deliver optimal solar service solutions.
• Produce site performance, customer reports, and executive summaries.

Skills

Team leadership

Client communication

MS Office

Project coordination

Data reporting

Attention to detail

Multitasking

Education

BA/BS or 3-5 years experience

Tools

MS Office

File sharing

Accounting software

CMMS

Job description

Summary

Management role for a motivated individual seeking opportunity to serve as lead over team of account specialists. Candidate will perform as liaison on the portfolio level for customers, vendors and potential customers interested in engaging Strata Solar Services business unit.

Essential Duties and Responsibilities

• Manage team of account specialists to facilitate customer/vendor communication and contribute to relationship management for assigned account portfolio including regular phone calls, on-site visits, site alert notification, and email correspondence.
• Serve as a key triage point for assigned Customer sites, delegating requirements as needed to ensure success.
• Responsible for estimate costs and quotes associated with service pricing and provide pricing estimates for both SSS, subcontractor, and vendor support.
• Conduct review of contractual requirements to ascertain whether services are in/out of contract scope.
• Assist in technical review of ongoing projects and equipment outages, performing basic functions of small-scale project management.
• Organize Account Management team and PPM to track ongoing issues and work efforts, prioritizing activities based on compliance and customer needs.
• Coordinate with clients and internal Strata teams to on-board new projects to SSS management portfolio.
• Contribute to business development activities for add‑on scope, extra work, and request for proposal responses (preparation of financial commitments at delegation threshold).
• Coordinate support across field teams, office personnel, and customers to ensure SSS provides the best solutions possible. Ensure timely response and manage follow up actions for requests by team.
• Manage, review, analyze, and produce reports for site performance; customer reporting deliverables; and executive‑level reporting.
• Perform other duties as assigned.

Education and/or Work Experience Requirements

Education

• Minimum: BA/BS or 3-5 years of work experience in related field.

Experience & Skills

• Proficiency with computer and software applications to include but not limited to MS Office Suite, file sharing systems, accounting software systems, and Enterprise Computerized Maintenance Management Systems.
• Outstanding presentation, reporting, and communication skills.
• Experience in delivering client-focused solutions based on customer needs.
• Identifiable business skills in synthesizing and simplifying complex information to a variety of audiences.
• Demonstrated skill in identifying the business impact of decisions.
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail.
• Evidence of guidance, mentoring and training of colleagues.
• Demonstrated a commitment to continuous improvement of job methods and processes.
• Self‑starter with ability to work both independently and as part of a team.

Other Qualifications

• Technical experience in working with utility scale solar or renewable energy projects.
• Detail‑oriented and strong organizational skills.
• Proven ability to maintain good working relationships with colleagues.
• Punctual and reliable.
• Ability to assist with some account items outside of standard business hours when the need arises.
• Has a valid driver's license, clean driving record and can pass a drug test.

Physical Requirements/Work Environment

Work is performed in an office environment and in the field. Must be able to sit, stand, bend, twist and lift up to 20 pounds. May require intermittent travel to customer sites and/or solar plants.

Equal Employment Opportunity

Strata Solar is an equal opportunity and affirmative action employer. Strata Solar is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.