Account Management, Senior Specialist (Sustainable Technologies)

214 Cardinal Health 200, LLC; Texas; On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an Account Management, Senior Specialist (Sustainable Technologies) to drive tailored strategies for reprocessing programs across a multi-state South region. You will lead new customer implementations, manage collections and service execution, and partner with sales to grow program value.

The role requires strong communication, customer-focused results, and willingness to travel up to 80% as you support hospitals and healthcare providers.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 2-4 years of experience, preferred.
• 0-2 years in consultative roles such as sales, customer service or marketing preferred.
• Excellent phone, written, and in-person communication skills.
• Proficiency with Microsoft Office.
• A valid driver's license issued in one of the 50 States.
• Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration.
• Customer/vendor credentialing is required (this may include vaccinations).

Responsibilities

• Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams
• Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits
• Evaluate and analyze customer collection and service trends to execute strategies to maximize customer engagement and collection compliance
• Build consultative, positive working relationships with internal and external business partners
• Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers
• Gather data and participate in developing presentations relative to customer reprocessing program performance
• Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success
• Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.

Skills

Communication skills

Customer focus

Problem solving

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

What Account Management contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Job Summary Founded in 2015, Sustainable Technologies™ is a leading provider of single-use device (SUD) reprocessing services in the United States. We are committed to reducing the impact of healthcare delivery on the environment, simplifying the supply chain, and providing value to our customers.

The Account Management, Senior Specialist (Sustainable Technologies) reporting directly to the Field Service Supervisor, is responsible for executing tailored strategies to drive reprocessing program success and customer satisfaction within assigned territory. Primary responsibilities include new customer implementations, managing collections and service execution and partnering with sales and customers to grow reprocessing program value.

Territory

This role will cover a multi-state region (South) in the United States with travel 80% of the time throughout the year. Ideal candidates will need to be located near a major airport in the state of Texas.

Responsibilities

• Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams
• Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits
• Evaluate and analyze customer collection and service trends to execute strategies to maximize customer engagement and collection compliance
• Build consultative, positive working relationships with internal and external business partners
• Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers
• Gather data and participate in developing presentations relative to customer reprocessing program performance
• Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success
• Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2-4 years of experience, preferred
• 0-2 years in a consultative environment role such as sales, customer service or marketing preferred
• Excellent phone, written, and in-person communication skills
• Customer-focused and results-driven
• Strong work ethic and eagerness to develop and grow skills
• Ability to assess, analyze and utilize good decision-making skills to problem solve
• Proficiency with Microsoft Office
• A valid driver's license issued in one of the 50 States
• Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration
• Customer/Vendor credentialing is required (this may include vaccinations)

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated salary range: $57,000 - $81,600

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/7/2026

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.

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