Senior Specialist, Account Management

Cardinal Health; Hartford (CT); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

Job summary

Cardinal Health is seeking an Account Manager to cultivate and sustain relationships with an assigned set of Medical Products and Distribution customers. You will coordinate with internal teams to ensure flawless service, address billing inquiries, and identify upsell opportunities to grow income streams from existing relationships.

The role involves quarterly travel to Washington and Colorado and may require additional travel to support customers across time zones.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred.
• 2-4 years of customer management experience, preferred.
• Strong communication skills, preferred.
• MS Office proficiency (Excel, PowerPoint, Word, Outlook), preferred.
• May require up to 35% travel, client onsite visits and vendor credentialling requirements.

Responsibilities

• Oversee assigned Medical Products and Distribution customers and service needs.
• Bridge relationships between the customer supply chain and Cardinal Health teams.
• Support customer expectations through proactive account reviews and engagement.
• Prevent order disruption by addressing inventory issues and substitutions.
• Resolve open orders by reviewing reports and proposing actions with the customer.
• Advocate for customer across Cardinal Health servicing teams for rapid resolution.
• Track and report KPIs monthly.
• Build long-term relationships to support retention and growth.

Skills

Communication skills

Teamwork

Problem-solving

MS Office proficiency

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

US-Nationwide-FIELD

Full time

20188497

What Account Management contributes to Cardinal Health:

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

This role has quarterly travel to Washington and Colorado, as well as additional travel as needed. Candidates must be available to support customers during their respective time zones.

Responsibilities:

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs

• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service

• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives

• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions

• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.

• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives

• Track, measure, and report key performance indicators monthly

• Build and maintain long-term trusted relationships with customer to support retention and growth of the account

Qualifications:

• Bachelor's degree in related field, or equivalent work experience, preferred

• 2-4 years of customer management experience, preferred

• Strong communication skills, preferred

• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred

• Demonstrated ability to work in a fast-paced, collaborative environment, preferred

• Highly motivated, creative, able to operate effectively within a team, preferred

• May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.

What is expected of you and others at this level:

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Anticipated salary range:

$57,000.00 - $81,600.00

Bonus eligible:

No

Benefits:

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.