Account Maintenance & Compliance Specialist

City Bank; Idalou (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

City Bank is seeking an Account Maintenance Specialist in Texas to accurately process account updates and maintain customer records. You will manage Overdraft Protection services and ensure compliance with bank policies and regulatory standards.

Responsibilities include handling CIF and account changes, supporting other departments on deposits, and maintaining confidentiality while delivering high-quality service to customers and colleagues.

Qualifications

• Experience handling CIF and account maintenance
• Ability to process deposits, withdrawals, and amendments accurately
• Familiarity with regulatory requirements and bank policies
• Excellent communication and customer service skills
• Discretion and confidentiality in handling sensitive information

Responsibilities

• Process account updates and maintain customer records.
• Support overdraft protection programs and related reporting.
• Provide in-person or phone-based customer service.
• Explain maintenance procedures to colleagues and customers.
• Audit and verify critical customer data for accuracy.

Skills

Attention to detail

Customer service

Communication skills

Confidentiality

Bank software knowledge

Tools

Chex Systems

Experian

e-Oscar portal

ODP program

Job description

City Bank is seeking an Account Maintenance Specialist in Texas to accurately process account updates and maintain customer records. You will manage Overdraft Protection services and ensure compliance with bank policies and regulatory standards.

Responsibilities include handling CIF and account changes, supporting other departments on deposits, and maintaining confidentiality while delivering high-quality service to customers and colleagues.