Account Executive - Ticket Sales

Charlotte FC; Charlotte (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Charlotte FC is seeking an Account Executive in Ticket Sales to sell season tickets and group inventory at Bank of America Stadium. You will prospect, present, and close sales with a focus on building long-term relationships with fans.

The role requires flexible hours, strong communication, and a team-driven attitude; you will report to the Director of Ticket Sales and collaborate with Premium Service and Operations.

Qualifications

• Prior sales experience in sports/entertainment preferred.
• Strong verbal and written communication abilities.
• Excellent organizational skills and attention to detail.
• Ability to multi-task and manage time effectively.
• Customer-focused with a consultative selling approach.

Responsibilities

• Prospect, set appointments, execute face-to-face sales presentations, and close sales.
• Conduct sales appointments both in the sales center and throughout the Charlotte area.
• Sell a variety of ticketing products including season tickets, PSLs, upgrades, single game and group tickets, and hospitality packages.
• Represent the organization at promotional events and speaking engagements.
• Assist in planning game day activities and special events and provide data/reports to management.
• Oversee text platform communications and collaborate with other departments to ensure success.

Skills

Sales experience

Excellent communication

Organizational skills

Lead generation

Customer service

Education

Bachelor’s degree preferred

Job description

Position: Account Executive - Ticket Sales – Charlotte FC

Department: Ticket Sales

Reporting Relationship: Reports to the Director - Ticket Sales

Status: Full-Time (Exempt)

Job Summary:

The Account Executive, Ticket Sales, is primarily responsible for selling season tickets and group sales inventory throughout Bank of America Stadium for Charlotte FC. We are seeking a highly motivated, enthusiastic seller who is looking to start a career in professional sports & entertainment.

Primary Responsibilities:

• Prospect, set appointments, execute face-to-face sales presentations, and close sales.
• Conduct sales appointments both in the sales center and throughout the Charlotte area.
• Sell a variety of ticketing products including:
  • Season Tickets via outbound calls, emails, texts, and large account promotions.
  • Silver Club Level PSLs and Season Tickets.
  • Upgrades for current PSL Owners.
  • Single Game and Group Tickets.
  • Suite Club Memberships, Single Game Luxury Suites, Corporate Hospitality Packages, and Long-Term Luxury Suites.
• Represent the organization at promotional events, charity functions, and speaking engagements.
• Assist in planning and executing game day activities and special events (e.g., Select-A-Seat, FanFest, Chalk Talk).
• Support department goals and objectives, including budgets and revenue targets.
• Provide statistical data and reporting to the Sales Manager.
• Oversee text platform communications (inbound and outbound).
• Collaborate with other departments to ensure organizational success.
• Perform additional duties as assigned by leadership.

Additional Responsibilities:

• Deliver exceptional customer service through relationship building, account management, and proactive communication.
• Coordinate with Premium Service, Ticket Operations, and Ticket Service Representatives to maintain accurate account records.
• Implement enhancement programs to drive retention and satisfaction for full-season accounts.
• Ensure quality standards for account maintenance are met or exceeded.

Minimum Qualifications

• Prior sales experience required.
• Passion for the sports and entertainment industry.
• Must be able to work flexible, non-traditional hours including nights, weekends and holidays as needed.
• Must pass pre-employment screenings.

Preferred Qualifications

• Bachelor’s degree preferred.
• Minimum one year of ticket sales experience.

Skills for Success

• Excellent organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• Ability to work under pressure while maintaining a positive attitude.
• Team-oriented, reliable, and dependable.
• Sound decision-making and independent judgment in a fast-paced environment.
• Maintain confidentiality of sensitive information.
• Uphold the character and values of the Tepper Sports & Entertainment brand.
• Ability to multi-task and manage time effectively.
• Ability to learn, adapt, and thrive in a competitive environment.
• Must be able to operate is a professional manner.
• Consultative, solutions-based approach to problem-solving.
• Effective and persuasive communication skills.

Work Environment

This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

• Must be able to lift and carry up to 30 lbs.
• Ability to remain sitting for up to 8 hours at a desk and computer.
• Ability to remain standing/walking for up to 8 hours.
• Ability to climb stairs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.