Account Executive - Retention

PetPlace; Arlington (TX); Remote; USD 70,000 - 120,000; Full time

Job summary

A leading pet health brand is seeking an Account Executive - Retention to enhance customer retention and drive account growth. The role involves managing client relationships, developing strategies, and ensuring customer satisfaction. With a focus on achieving sales targets and collaborating internally, this position offers opportunities for career advancement and impactful contributions to the pet care industry.

Benefits

Comprehensive medical, dental and vision Insurance

12 weeks of paid Parental Leave

Retirement savings plan

Paid holidays and Wellness Day off

Employee Assistance Program (EAP)

Qualifications

• Four years of experience in veterinary clinics, animal welfare, sales, or a related field.
• Ability to manage high call volumes.

Responsibilities

• Manage relationships with existing clients to exceed their needs.
• Drive retention and meet sales targets through upselling and cross-selling.

Skills

Communication Skills

Time Management

Customer Relationship Management

Sales Skills

Education

Associate’s degree in veterinary technology or animal health

Job description

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Join to apply for the Account Executive - Retention role at PetPlace

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Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.

PetPlace, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

Job Summary

The Account Executive - Retention role focuses on driving customer retention and growth within existing accounts while achieving sales targets. The ideal candidate will excel at managing client relationships, identifying upselling opportunities, and ensuring long-term customer satisfaction.

Job Location: Remote

Primary Responsibilities

• Customer Relationship Management: Nurture and manage relationships with existing clients to exceed their needs and expectations.
• Retention and Growth: Drive retention within accounts and meet sales targets by identifying upselling and cross-selling opportunities.
• Account Strategy Development: Create and implement effective sales strategies and customized client presentations.
• Contract Renewals: Handle negotiations during contract renewals to maintain strong business relationships.
• Internal Collaboration: Partner with internal teams for seamless product and service delivery.
• Performance Monitoring: Track KPIs to assess account health and identify areas for improvement.
• Customer Support: Deliver exceptional service and support for all existing clients.
• Reporting: Use CRM software to track and report account activities, ensuring data accuracy and visibility.
• Industry Awareness: Keep updated on market trends and competitor offerings, sharing insights with internal stakeholders.
• Product Expertise: Maintain knowledge of company products and services, articulating their value to customers effectively.
• Client Visits and Conferences: Travel to industry conferences and client locations to strengthen relationships, conduct training, and drive retention.
• Additional Duties: Perform other responsibilities as assigned to support company objectives.
  
  

Experience And Education Requirements

• Experience: Four years of experience in veterinary clinics, animal welfare, sales, or a related field.
• Education: Associate’s degree in veterinary technology, animal health, or a related field of study, and/or equivalent work experience. (1 year of relevant work experience is equivalent to 1 year of college).
  
  

Other Requirements

• Travel: Up to 50% travel required.
• Skills:
• Excellent verbal and written communication skills.
• Strong phone presence with experience managing high call volumes daily.
• Ability to prioritize tasks and effectively manage time.
  

Accountability and Complexity

• Supervision: Work tends to require strategic guidance more often than tactical oversight.
• Decision-Making: Developed business acumen allows for impactful and appropriate decisions with minimal oversight.
• Execution: Known for being proactive, insightful, and initiative-driven.
  
  
  
  

#petplace

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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