Account Executive II, Employee Benefits

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers seeks an Account Executive II focused on employee benefits in San Diego. You will manage a diverse book of business, grow relationships, and coordinate with producers to develop benefit strategies for groups of varying sizes.

You will present plans, renewals, and wellness options to HR leaders and C-suite executives, ensure on-time delivery of services, and mentor junior team members while driving client satisfaction and retention.

Qualifications

• 5–7 years of related experience and/or training or equivalent
• Must hold a CA Life Agent license or will obtain
• Brokerage or insurance carrier account or sales management experience preferred
• Problem solving and analytical abilities
• Project management with budget and timeline control
• Customer service excellence and responsiveness
• Strong industry knowledge of employee benefits and related laws
• Analytical evaluation of data to support client recommendations
• Proficient in Word, Excel and PowerPoint for presentations
• Relationship management and teamwork orientation
• Leadership and ability to coach others

Responsibilities

• Manages assigned book of business, develops client relationships and delivers to grow and retain clients.
• Partners with producers to develop and implement clients benefits strategies.
• Prepares a plan for each account to identify short and long term needs.
• Interfaces with HR managers/directors and C-Suite executives to understand objectives.
• Maintains regular interactions with clients to advise on new offerings and gather feedback.
• Ensures services are implemented per project plans and meet quality standards.
• Acts as quarterback directing the account team on all client work.
• Coaches and mentors the account team on RFPs, renewal strategies and timelines.
• Explores wellness initiatives and coordinates with Wellness Consultants to implement.
• Provides direction on contribution modeling and opens enrollment execution.
• Shares feedback to sales, account management and marketing for service enhancements.

Skills

Account Management

Client Relationship

Benefits Knowledge

Regulatory know-how

Negotiation

Project Management

Presentation Skills

Problem Solving

Team Leadership

Sales/BD

Education

CA Life Agent license

Job description

About the job Account Executive II, Employee Benefits

Our Account Executive II develops, manages and expands relationships with employee benefit clients by performing the following duties. The book of business is a mixture of large and small group clients, self-funding knowledge a plus.

• Manages assigned book of business, develops client relationships and delivers to grow and retain clients.
• Partners with producer(s) to develop and implement clients benefits strategies.
• Prepares a plan for each account to identify what and how short and long term needs may be met.
• Interfaces with the client at both the HR Manager/Director as well as the C-Suite level to understand the customer's overall objectives and requirements.
• Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance
• Ensures all services are implemented according to established project plans and all client deliverables meet quality standards.
• Acts as the quarterback directing the account team, which may be comprised of an Account Manager(s), Account Representative(s) and Benefit Analyst(s) on all client work and deliverables.
• Ensures account team is executing deliverables according to standards and best practices
• Coaches and mentors the account team and provides direction to the team on:
• RFP and marketing process, including which carriers to include in marketing and negotiating rates with carriers
• Strategies for new and renewing plans
• Pre-renewal and renewal timelines, project plans, meetings and presentations
• Working with clients to identify the possibility of wellness initiatives; pulls in the Wellness Consultant/team to develop alternatives, determine specific plans and implement
• Offering and implementing all of value-added services
• Developing clients 3-5 year strategic plan as well as the annual planning calendar and ensuring successful execution
• SPD wrap documents and 5500 filings
• Strategies and execution for ACA requirements, COVID and new administration legislation
• Carrier and vendor management
• Communications
• All aspects of executing Open Enrollment
• Provides direction on contribution modeling with Business Analysts
• Serves as highest point of escalation for issues or activities that the customer encounters with benefits programs and services.
• Understands and can explain all aspects of carrier renewals for assigned clients
• Prepares and conducts financial, technical and product presentations and demonstrations.
• Participates in sponsored events and promotes services and initiatives.
• Provides feedback to sales, account management and marketing teams for future service enhancements.
• Shares ideas and customer needs throughout all phases of service life cycle (plan, design, integrate, install, manage).
• Contributes to the quarterly and annual business forecasting by providing account trends and sharing future client needs.
• Keeps current on changes in legislation impacting employee benefit programs and communicates with clients on these changes.
• Is well educated on all products and services.
• Coordinates with the producer on any out of scope services.

What You Bring To The Table

You are perfect for this opportunity if you

• 5 - 7 years of related experience and/or training; or equivalent combination of education and experience.
• Must hold a valid CA Life Agent license or will obtain.
• Preference will be given to candidates with brokerage or insurance carrier account or sales management experience.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Project Management Able to develop and manage project plans; Communicates changes and progress; Completes projects on time and budget.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Industry Knowledge Strong knowledge of employee benefits products and services and how they are delivered to clients; knowledge of related legislation such as ACA, COBRA and HIPAA
• Analytical Evaluate numerical and qualitative data to recommend the best alternatives to clients.
• Computer Skills Use of Microsoft Word, Excel and PowerPoint to create effective presentations and exhibits.
• Relationship Management Develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients needs.
• Team Player Effectively works with team.
• Leadership Demonstrates leadership skills; sets example for others to follow. Effectively coaches others in developing their skills and abilities.
• Provides feedback to and solicits feedback from the team