Account Executive - Field & Inside Sales

Response Monitoring Services, Inc.; City of Syracuse (NY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Annual salary increases

Medical, Dental, Vision, and 401k

Paid Vacation and Sick Time

Wellness Program + Wellness DAYS OFF

Internal advancement opportunities

Community impact

Job summary

Rapid Response Monitoring is seeking an Account Executive - Field & Inside Sales based in Syracuse, NY. You will build new business in New England and manage NY State accounts while traveling up to 30% of the time.

No prior sales experience required; we provide hands-on training to help you achieve sales goals and deliver client presentations in a fast-paced environment. Competitive salary, benefits, and advancement opportunities are offered.

Qualifications

• Eagerness to learn and adapt to new technologies.
• Strong communication skills with the ability to build rapport and present persuasively.
• Confidence and professionalism in customer interactions.
• Ability to balance multitasking with accuracy and attention to detail.
• Strong organizational skills and reliability in managing a dynamic workload.
• Team-oriented mindset with a collaborative approach.

Responsibilities

• Travel approximately 30% of the time throughout New York State (excluding NYC) to meet with prospects, manage relationships, and expand the customer base.
• Build and develop new business opportunities in the New England market from our Syracuse headquarters.
• Collaborate with the Account Manager to prospect new business opportunities within both territories.
• Source new sales opportunities through outbound calls, emails, inbound lead follow-up, and appointment scheduling.
• Perform lead generation and maintain accurate, timely records in the company’s CRM system.
• Cultivate relationships with potential clients while educating them on our brand and services.

Skills

Eagerness to learn

Strong communication

Confident professionalism

Multitasking

Organizational skills

Team-oriented

Education

Associate degree or 2+ years in customer service

Tools

Microsoft Office Suite

Zoho CRM

Triangulum AI software

Job description

You are supported every step of the way with focused training, a collaborative team-based environment, and approachable leaders.

Community

Get Involved

We are active members of the community. We volunteer for causes we care about and sponsor local organizations and events.

Support

#TeamRapid

More than just a job –
become a member of the team, build relationships, and achieve together.

Our Mission

Every day we provide peace of mind,
secure our customer’s communities,
and protect lives and property.

We offer extensive medical, dental,
vision, life insurance, gym
memberships, and much more!

Meet your goals with our 401k match,
credit union membership, paid vacation,
and opportunities for overtime.

Grow with us.
92% of senior leadership started
in an entry level role.

Enjoy pizza Fridays, event ticket
giveaways, reward programs,
and an ultra-modern campus.

We serve a growing market that
is rapidly expanding as the world
becomes even more connected.

Founded in Syracuse, NY in 1992, we are now serving the industry from multi-redundant Command Centers in Syracuse and Corona, CA, as well as from a Customer Care Center in Henderson, NV. We are a critical response security company focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Account Executive - Field & Inside Sales

Location
This position is based in Syracuse, NY, with approximately 70% of time spent working on-site at our facility and 30% spent traveling throughout New York State (excluding New York City).

Job Summary
As an Account Executive, Field & Inside Sales at Rapid Response, you will play a dual role: building new business opportunities in the New England market from our Syracuse headquarters while also traveling approximately 30% of the time to manage and grow the New York State market (excluding NYC). You will collaborate closely with the Account Manager, generating leads, building relationships, and representing our industry-leading brand to prospective customers.

This role is ideal for a personable, detail-oriented, and collaborative professional who thrives in a fast-paced environment. No direct sales experience is required - we provide hands‑on training to help you meet sales goals, deliver impactful client presentations, and make meaningful connections. You will be part of an industry-leading team and contribute to our mission of protecting life and property nationwide.

Salary Range
$24.00-$28.00

Hours
Monday - Friday:8:00am - 5:00pm

Responsibilities

• Travel approximately 30% of the time throughout New York State (excluding NYC) to meet with prospects, manage relationships, and expand the customer base.
• Build and develop new business opportunities in the New England market from our Syracuse headquarters.
• Collaborate with the Account Manager to prospect new business opportunities within both territories.
• Source new sales opportunities through outbound calls, emails, inbound lead follow-up, and appointment scheduling.
• Perform lead generation and maintain accurate, timely records in the company’s CRM system.
• Cultivate relationships with potential clients while educating them on our brand and services.
• Represent the company by leading sales presentations to prospective clients.
• Schedule and prepare appointments for the Account Manager.
• Provide responsive customer support, ensuring satisfaction and timely resolution of requests.
• Maintain client accounts by conducting quarterly business calls.
• Assist with closing deals and contribute to overall team growth and success.
• Support the Sales and Marketing teams to ensure smooth operations across the sales process.

Knowledge, Skills and Abilities

• Eagerness to learn and adapt to new technologies.
• Strong communication skills with the ability to build rapport and present persuasively.
• Confidence and professionalism in customer interactions.
• Ability to balance multitasking with accuracy and attention to detail.
• Strong organizational skills and reliability in managing a dynamic workload.
• Team-oriented mindset with a collaborative approach.

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• No prior sales experience required - training provided.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong written and verbal communication skills with urgency and follow-through.
• Strong team player with an understanding of confidentiality and proprietary information.

Working Conditions

• Some work is performed in an office environment and various client locations for on-site sales visits. Travel to client sites, prospective client sites, events and tradeshows. Travel up to 30%. Employee may be subject to some lifting up to 25lbs.

Equipment Used

• Operates standard office equipment with emphasis on PC/Microsoft Office Suite, Zoho CRM, and Company’s Triangulum AI software. Responsible for the physical condition, maintenance and effective utilization of assigned company owned equipment including, but not limited to computer systems and peripherals, cellular telephone, demonstration kits, and vehicles assigned or rented by the Company for business use. Required to maintain daily mileage and maintenance logs for assigned/used vehicles as related to business use.

What awaits you at Rapid Response

• Annual salary increases
• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/.

Rapid Response is an Equal Opportunity Employer.