Account Executive (Existing Business), Commercial

Rozgoo; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Fin, the AI Customer Agent company, is seeking a Small Business Relationship Manager in San Francisco to grow revenue and retain customers by understanding SMB needs and delivering solutions through our platform.

You will develop territory plans, forecast sales, and collaborate with Marketing, Product, and Customer Success to drive product adoption and upsell opportunities.

Qualifications

• Experience selling to small and medium businesses.
• Ability to forecast and manage sales pipeline.
• Excellent communication and relationship-building skills.

Responsibilities

• Build relationships with Fin's SMB customers to drive revenue growth and retention.
• Understand customer pains and deliver solutions using our platform.
• Develop strategic territory plans and identify upsell and expansion opportunities.
• Forecast sales opportunities accurately and report on key metrics.
• Collaborate with Marketing, Product and Customer Success to feed feedback and drive product improvements.
• Track customer usage and growth to inform strategy.
• Mentor and develop team members as needed.

Skills

Relationship building

Sales experience

SMB sales

Forecasting

Tools

CRM software

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

• Build relationships with Fin's small business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Fin product usage growth
• Engage in team development and mentoring

What skills do I need?&l