Account Executive - Enterprise - Telecommunications

Elevenlabs; United States; Remote; USD 120,000 - 210,000; Full time

Job summary

ElevenLabs is seeking an experienced Enterprise Account Executive to drive growth across the telecommunications sector. You will build and manage a growing portfolio of enterprise telecom accounts, identify opportunities for conversational AI to improve customer experience, and translate ElevenLabs capabilities into measurable value for large customers.

This remote-first role requires strong selling skills across C-suite and senior leaders, a track record of seven-figure deals, and the ability

Qualifications

• 7+ years of quota-carrying enterprise sales experience in SaaS or technology.
• Experience selling to telecommunications companies - including wireless carriers, broadband providers, cable companies, or other communications service providers.
• An established network and strong relationships across the telecommunications industry.
• Proven success closing seven figure deals and managing complex, multi-stakeholder sales cycles.
• Experience selling to both technical buyers - such as Product, Engineering, IT, and Architecture, and business buyers across Customer Experience, Care and Operations, Digital, and Marketing.
• Ability to understand a customer’s business, operational environment, and requirements for success, then translate ElevenLabs’ capabilities into solutions that deliver measurable value.
• Proficiency navigating enterprise procurement, security, legal, and technical validation processes, with the ability to operate autonomously and partner effectively across functions.
• Strong executive presence, the ability to build relationships at the C-suite and senior leadership level, and a willingness to travel frequently for onsite customer meetings and industry events.
• Comfort operating in an early-stage, high-growth environment where ambiguity is the norm and priorities evolve quickly.
• Passion for voice and audio AI and its potential to transform customer experience across the telecommunications industry.

Responsibilities

• Build and manage a growing portfolio of enterprise telecommunications accounts to help ElevenLabs achieve its revenue goals
• Identify opportunities where conversational AI can drive growth, automation, or cost efficiency across customer-facing and internal workflows - including customer care, technical support, sales, retention, billing, collections, field service, employee enablement, and multilingual communications
• Develop and maintain a deep understanding of the telecommunications and conversational AI landscapes, including customer priorities, competitive solutions, emerging technologies, and evolving customer expectations
• Demonstrate expertise around how ElevenLabs’ voice technology can create value across contact centers, virtual agents, in-app assistants, outbound communications, branded voice experiences, and creative content
• Develop and execute account strategies across the full buying group - including Customer Experience, Care and Operations, Digital and Product, IT and Engineering, Marketing, and Procurement - landing with one high-impact use case and expanding across business units, customer journeys, and markets
• Navigate complex telecommunications environments and identify opportunities to integrate ElevenLabs with existing contact center, CCaaS, CRM, and operational technology ecosystems
• Partner closely with Forward Deployed Engineers to design high-impact solutions, manage successful Proofs of Value with customers, and establish a path to scaled production deployment
• Serve as a trusted advisor by educating customers on generative AI and voice while helping shape ElevenLabs’ telecommunications playbook, including our ICP, messaging, use cases, and customer references

Skills

Enterprise sales

SaaS sales

AI & Generative AI

LLM-based products

API-driven platforms

Telecommunications network

Executive presence

Job description

ABOUT ELEVENLABS

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

HOW WE WORK

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

WHAT WE OFFER

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

ABOUT THE ROLE

We’re looking for an experienced, motivated Enterprise Account Executive to drive ElevenLabs’ growth across the telecommunications industry - including wireless carriers, broadband providers, cable companies, and other communications service providers.

Telecommunications companies support millions of customer interactions every day across service, sales, billing, technical support, retention, and field operations. Voice is already central to how these businesses engage with customers, creating a significant opportunity for conversational AI to improve customer experience, increase efficiency, and unlock new revenue.

Our ideal candidate is passionate about the transformative potential of AI voice technology and eager to act as a strategic partner, helping leading telecommunications companies reimagine how they serve, support, and communicate with their customers.

IN THIS ROLE, YOU WILL

• Build and manage a growing portfolio of enterprise telecommunications accounts to help ElevenLabs achieve its revenue goals
• Identify opportunities where conversational AI can drive growth, automation, or cost efficiency across customer-facing and internal workflows - including customer care, technical support, sales, retention, billing, collections, field service, employee enablement, and multilingual communications
• Develop and maintain a deep understanding of the telecommunications and conversational AI landscapes, including customer priorities, competitive solutions, emerging technologies, and evolving customer expectations
• Demonstrate expertise around how ElevenLabs’ voice technology can create value across contact centers, virtual agents, in-app assistants, outbound communications, branded voice experiences, and creative content
• Develop and execute account strategies across the full buying group - including Customer Experience, Care and Operations, Digital and Product, IT and Engineering, Marketing, and Procurement - landing with one high-impact use case and expanding across business units, customer journeys, and markets
• Navigate complex telecommunications environments and identify opportunities to integrate ElevenLabs with existing contact center, CCaaS, CRM, and operational technology ecosystems
• Partner closely with Forward Deployed Engineers to design high-impact solutions, manage successful Proofs of Value with customers, and establish a path to scaled production deployment
• Serve as a trusted advisor by educating customers on generative AI and voice while helping shape ElevenLabs’ telecommunications playbook, including our ICP, messaging, use cases, and customer references

REQUIREMENTS

• 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms
• Experience selling to telecommunications companies - including wireless carriers, broadband providers, cable companies, or other communications service providers
• An established network and strong relationships across the telecommunications industry
• Proven success closing seven figure deals and managing complex, multi-stakeholder sales cycles
• Experience selling to both technical buyers - such as Product, Engineering, IT, and Architecture, and business buyers across Customer Experience, Care and Operations, Digital, and Marketing
• Ability to understand a customer’s business, operational environment, and requirements for success, then translate ElevenLabs’ capabilities into solutions that deliver measurable value
• Proficiency navigating enterprise procurement, security, legal, and technical validation processes, with the ability to operate autonomously and partner effectively across functions
• Strong executive presence, the ability to build relationships at the C-suite and senior leadership level, and a willingness to travel frequently for onsite customer meetings and industry events
• Comfort operating in an early-stage, high-growth environment where ambiguity is the norm and priorities evolve quickly
• Passion for voice and audio AI and its potential to transform customer experience across the telecommunications industry

LOCATION

This role is remote-first and can be based anywhere in the United States; however, the ability to operate across EST, CST, or PST time zones is required. We have a preference for candidates based in New York or San Francisco, with the option to work from one of our offices.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.