Account Executive (Corporate Apparel) - Taylor, MI

UniFirst Corporation; Taylor (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

UniFirst Corporation in Michigan is seeking an Account Executive to manage a book of medium-to-large Corporate Apparel Direct accounts. You will act as the primary contact, oversee day-to-day needs, ensure service quality, and drive retention and growth through relationship management and operational execution.

Responsibilities include account performance monitoring, coordinating with internal teams, handling email and phone communications, updating CRM records, assisting with site launches and

Qualifications

• Experience in uniform or corporate apparel account management is a plus.
• Experience with national or corporate accounts is preferred.
• At least 5 years in a service environment.
• Proficiency with Microsoft Office and CRM systems.
• Experience with MS Dynamics or similar CRM preferred.

Responsibilities

• Manage an assigned book of business and monitor account performance.
• Handle day-to-day account management tasks including email inbox, daily calls, and proactive communication; maintain CRM records.
• Assist with site launches and re-launches; help the sales team launch sites and drive online ordering.
• Coordinate with internal departments to meet customer expectations and contractual obligations.
• Identify opportunities for greater value and support account renewals.
• Occasionally visit customer sites and travel up to 10% as required.
• Maintain customer satisfaction across all touchpoints.

Skills

Uniform industry experience

National or corporate account

5+ years in service environment

Microsoft Office Suite

CRM experience (MS Dynamics)

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Microsoft Office

Outlook

Excel

PowerPoint

MS Dynamics / CRM

Job description

Job Summary:

The Account Executive is responsible for managing a book of medium-to-large volume Corporate Apparel Direct (CAD) accounts. Acting as the primary point of contact, the Account Executive oversees day-to-day account needs, facilitates smooth operations, and supports account retention and growth through ongoing relationship management, program support, and operational execution. This role focuses on delivering exceptional service, strengthening client relationships, and ensuring customer satisfaction across all touchpoints. The Account Executive will also support customer contract renewals, website launch calls, assist the sales team, and ensure ongoing account service. This position reports directly to the Corporate Apparel Direct Account Executive Supervisor.

Job Detail:

• Managing an assigned book of business, monitoring account performance, identifying service opportunities, and coordinating with internal departments to meet customer expectations and contractual obligations.
• Handle all day-to-day account management tasks for assigned accounts including but not limited to:
  • Managing the email inbox
  • Daily phone communication
  • Proactive communication to the account base
  • Use reporting tools to help maintain the revenue stream
  • Provide customer reporting
  • Maintaining up to date customer records in CRM
  • Launch calls when needed, to re-launch a site or help the sales team launch a site
  • Writing up manual orders as needed while influencing customers to adopt an online order entry solution.
  • Facilitating updates to customer e-commerce portals as needed
• Assisting existing clients through identifying opportunities of greater value.
• Work with CAD Account Customer Service Representatives to resolve large site level customer service issues/problems.
• Customer visitation meetings as requested by customer and/or as directed by management.
• Be observant of industry/customer trends pertaining to garment usage, fashion, and customer image attributes to position UniFirst as the on-going single source provider for their work apparel needs.
• Other duties as assigned.

Qualifications

Requirements:

• Uniform industry experience a plus
• National or corporate account experience a plus
• Minimum of 5 years’ experience in a service environment
• High proficiency in Microsoft Office, Outlook, Excel, etc.
• Experience working with MS Dynamics or similar CRM preferred

Education:

• High School Diploma or equivalent required
• Associate’s Degree preferred

Additional Requirements:

• Ability to travel up to 10% of the time, including overnight stays.
• Ability to work under pressure and with minimum supervision.
• Proficiency in Microsoft Office Suite including Excel, Word, PPT, Outlook, etc.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.