Key Account Manager - UniFirst

UniFirst Corporation; Bossier City (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation is seeking a Key Account Manager in the United States to retain and grow our largest accounts across uniform rental and related services. You will own account health, drive revenue opportunities, and manage renewals with a focus on maintaining 94%–100% of the customer base.

You’ll develop relationships at all levels, conduct regular reviews, and collaborate with internal teams to exceed customer expectations while expanding service offerings and profitability.

Qualifications

• College degree preferred.
• 3–5+ years of successful sales and/or service experience.
• Travel approximately 70–80% for customer interfacing.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making.
• Problem solving (solutions and execution).
• Order writing, proposals and pricing.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews with quantitative service performance data.
• Retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with pertinent information daily; maintain contract/PO status and renewals.
• Collaborate with UniFirst departments to ensure customer satisfaction beyond expectations.
• Generate leads to hand off to Service and Sales teams as needed.
• Maintain interdepartmental relationships to drive new business and profits.
• Attend weekly meetings and stay up-to-date on sales skills and knowledge.

Skills

People skills

Communication

Negotiation

Relationship building

Sales strategy

Problem solving

Decision making

Order writing

Pricing

Education

College degree preferred

3–5+ years sales/service experience

Job description

GENERAL SUMMARY

The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, direct sale, and other products and services connected to our largest key accounts. The primary goal of this position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible for the current status of the account and hold total accountability for the all account metrics.

PRIMARY DUTIES & RESPONSIBILITIES

• Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
• Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/PO’s before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation.
• Generate leads to turn over to Service and Sales teams (when necessary).
• Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.

ADDITIONAL DUTIES & RESPONSIBILITIES

• Prepares reports of business transactions and keeps expense accounts.
• Communicates effectively with their manager about both service and sales challenges, successes, and needs associated with new business generation.
• Attends weekly meetings.
• Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement.
• Assist the service team in stylizing uniform programs and renewing customers upon expiration.
• Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs.

Qualifications

EDUCATION AND EXPERIENCE

• College degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
• Must be able to travel approximately 70% - 80% for customer interfacing
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making
• Problem solving (solutions and execution)
• Order writing, proposals and pricing

Benefits & Perks

• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.