Account Executive, Commercial

Dialpad, Inc.; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Job summary

Dialpad is seeking an Account Executive, Commercial based in Austin, TX. You will own the complete sales process from lead to client, collaborating with Sales Managers and Sales Engineers to convert small business prospects into Dialpad clients.

Join a team solving real-world communication challenges, with a path to grow in a fast-evolving AI-powered platform and a competitive compensation package.

Qualifications

• 1-2+ years of full sales cycle experience in a dynamic environment.
• Experience with Salesforce, Outreach, Clari, and Highspot.
• Preferred SaaS sales expertise.

Responsibilities

• Own the entire sales process, from leads to pipeline.
• Build talk tracks for client use cases.
• Weekly 1:1s with Manager for coaching and deal reviews.

Skills

Sales experience

SaaS sales

CRM tools

Tools

Salesforce

Outreach

Clari

Highspot

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Account Executive, Commercial, you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world. Dialpad’s Account Executive, Commercial, will solve tangible client obstacles by redefining their definition of what’s possible. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

This position reports to our RVP, Commercial Sales and is based in our Austin, TX office.

What you’ll do

• Own the entire sales process, including working leads and generating pipeline.
• Build talk tracks to align with specific client use cases.
• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap.

Skills you’ll bring

• 1-2+ years of full sales cycle experience in an ever-changing environment.
• Experience in Salesforce, Outreach, Clari, & Highspot.
• Preferred expertise in SaaS Sales.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.