Account Executive - Business Development

Arbella Insurance Group; Fall River (MA); Remote; USD 60,000 - 90,000; Full time

Job summary

Arbella Insurance Group in Fall River seeks an Account Executive to develop high quality new business opportunities and manage existing client relationships. This field-based role operates from a home office while representing the company to prospects and the business community.

You will prepare proposals, quote premiums, present policy options, upsell accounts, and document client interactions to ensure service excellence. Licensing in insurance is required.

Qualifications

• Strong prospecting and consultative sales skills.
• Ability to explain policy features and pricing.
• Excellent relationship-building with clients.
• Self-motivated and capable of working remotely.

Responsibilities

• Contact prospects and clients using in person, telephone and email to provide consultative advice about coverages.
• Prepare proposals, complete applications and quote premium rates for recommended protection.
• Explain policy features and benefits, present options, upgrades and provide analysis of exposures.
• Assist in solicitation and account management of employer-based worksite marketing opportunities.
• Counsel and advise customers on risk exposures, coverages, and policy recommendations.
• Achieve established sales production goals.
• Ensure new business aligns with agency standards and profitability.
• Perform annual customer account reviews to upsell and improve retention.
• Document client interactions in the agency management system to inform service teams.
• Follow established workflow and documentation standards.
• Follow up on Suspense Items promptly.
• Become proficient with technology tools to maximize efficiency and accuracy.
• Prepare regular reports detailing sales and other activities as requested.
• Maintain proper insurance licensing.
• Maintain positive relationships with customers and coworkers.

Skills

Communication

Sales aptitude

Customer service

Tools

CRM software

Job description

The Account Executive’s primary focus is to develop high quality new business opportunities and to manage their current clients effectively, ensuring a high level of retention. They may also assist in the solicitation and account management of the company’s employer/association based work-site marketing programs. This position requires the employee to act as the agency/company representative to our prospective clients, fellow professionals, public and general business community. This is a field position which requires the incumbent to set up an office within their home.

Key Responsibilities

• Contact prospects and clients using in person, telephone and email techniques to provide professional consultative advice about recommended coverages
• Prepare proposals as necessary, complete applications and calculate and quote premium rates for recommended protection, explain policy features & benefits, present options, upgrades and provide an overall analysis of protecting the customer’s property & casualty exposures. Collect premium deposits and record payments
• Assist in the solicitation and account management of employer based worksite marketing opportunities & related association sales activities
• Counsel & advise customers including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries. Provide customer service & support within the agency on an “as needed” basis.
• Achieve established sales production goals
• Ensure new business is consistent with the agency’s standards for acceptable business as this impacts agency loss ratios and profitability
• Perform annual customer account reviews on assigned clients to round out and upsell accounts and improve retention effortsUpdate the agency management system fully to document client interactions to ensure service team can understand what’s going on and to protect agency from E&O issues
• Properly follow established workflow and documentation standards
• Follow up on Suspense Items in a timely manner
• Become proficient with technology tools and applications to achieve the highest levels of efficiency and accuracy
• Prepare regular reports detailing sales and other activities as requested
• Maintain proper insurance licensing
• Responsible for maintaining positive relationships with customers and co-workers
• Perform other related duties as assigned